At a Glance
- Tasks: Create memorable guest experiences and manage reservations across hotels, spa, and dining.
- Company: Join a growing hospitality team at Selsdon Hotel, Croydon.
- Benefits: Flexible working options, career growth, and a supportive team culture.
- Other info: Collaborative environment where your ideas truly matter.
- Why this job: Be the first point of contact for guests and shape their journey.
- Qualifications: 2 years in hospitality, strong communication skills, and attention to detail.
Based at Selsdon Hotel, Croydon | Full-Time (Part-Time Considered)
Are you passionate about creating memorable guest experiences from the very first interaction? Do you thrive in a fast-paced hospitality environment where no two days are the same?
We are looking for a confident, organised, and guest-focused Reservation & Guest Experience Specialist to join our growing central reservations team. This is an exciting opportunity to play a key role in shaping the guest journey across our hotels, spa, and dining experiences.
With 6 hotels in the group and more in the pipeline and as one of the first points of contact for our guests there will be plenty of opportunity to help create a seamless and personalised booking experience while supporting revenue growth and operational excellence across the group.
What You’ll Be Doing
- Managing accommodation, spa, and dining reservations across multiple platforms
- Delivering exceptional guest service through phone, email, and online enquiries
- Identifying opportunities to maximise revenue while providing genuine value to guests
- Building strong relationships with guests, agents, and third-party partners
- Communicating effectively with hotel operations teams to ensure smooth guest handovers
- Resolving guest concerns quickly, professionally, and proactively
- Supporting forecasting accuracy through timely system updates
- Contributing ideas to continuously improve guest experience and team performance
What We’re Looking For
We’re seeking someone who is naturally warm, proactive, and commercially aware, with a genuine passion for hospitality.
You will ideally have:
- Minimum 2 years’ experience within a hotel or accommodation environment
- Strong understanding of reservations and guest service standards
- Excellent communication skills with a natural ability to make every conversation as individual as you.
- High attention to detail and ability to multitask
- Confidence using reservation and hotel systems
- A collaborative and positive approach to teamwork
- The ability to think quickly and solve problems calmly
- Experience across wider hotel operations or spa operations would be an advantage.
Why Join Us?
- Be part of a supportive and collaborative hospitality team
- Work in an environment where your ideas and contributions matter
- Opportunity to grow and develop your hospitality career
- Flexible working options considered
- A culture built around anticipation, teamwork, excellence, fun, and celebration
If you love hospitality, enjoy helping people, and want to be part of a growing business focused on exceptional guest experiences, we’d love to hear from you. Apply now and become part of the journey.
Reservation & Guest Experience Specialist in Croydon employer: BH Group
Join our dynamic team at Selsdon Hotel in Croydon, where we prioritise creating unforgettable guest experiences in a supportive and collaborative environment. With opportunities for career growth and a culture that celebrates teamwork and excellence, you'll thrive in a role that values your contributions and passion for hospitality. Enjoy flexible working options and be part of a growing business dedicated to delivering exceptional service across our hotels, spa, and dining experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reservation & Guest Experience Specialist in Croydon
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like BH Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to BH Group
Don't be shy about reaching out to BH Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservation & Guest Experience Specialist in Croydon
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about BH Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at BH Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
