Group Reservations Manager in Croydon

Have you ever admired a new brand and thought I’d love to be part of that? Do you love creating, innovating and shaping what and how things get done? If so, we might be just the perfect fit for each other. We’ve got big plans and already have 6 hotels and more to follow very shortly spread across the UK with an aspiration to reach at least 20 in 3/5 years.

Do you have experience in managing a large diverse team to success whilst creating a dedicated, vibrant, fun environment for all our team members and guests? Would you like to be part of our journey, figuring out how we translate our passion for a relaxed effortless service into solid reality? We don’t have all the answers yet but together with you we will shape the way forward.

Part of the BH Group but very much a separate brand, we are working hard to define how we are going to attract and retain world class hospitality specialists. With 6 hotels across the UK and more in the pipeline we can offer you:

• Great hotel and F&B discounts for yourselves, family and friends. We want all our hotels to be a place you are excited to share with those you love.
• Exceptional training and career paths. We are passionate about effective performance management from day one.
• Enhanced Maternity and Paternity leave. We love babies too.
• Health club memberships to keep you healthy and happy.
• Performance related bonus, rewarding exceptional service.
• Family events and annual award ceremonies, celebrating your wins with you.

As we develop we will add to this list, retaining our best talent is our priority.

The Group Reservations Manager will be responsible for maximising the group revenue numbers and occupancy by overseeing all inquiries and reservation processes. They will lead the reservations team to ensure smooth, accurate, and efficient booking procedures while delivering a guest experience second to none. This role plays a vital part in delivering the commercial targets and works closely with the revenue and marketing teams to support this delivery. They lead the team that are at the very start of the guest journey and curate the very best of first impressions.

What you’ll be doing:

• Optimising revenue and occupancy: In collaboration with the revenue team, the reservation manager embraces agreed pricing strategies and manages inventory to maximise profitability.
• Driving sales: Implement agreed strategies like upselling and cross-selling to increase revenue and actively pursue new and cancelled bookings to boost conversion rates.
• Analysing performance: Working with the Revenue Manager to ensure the wider team are aware of challenges and the part they play in reducing risk.
• Overseeing daily operations: Manage all aspects of the reservations process, including handling inquiries, confirming bookings, and resolving any issues or complaints.
• Managing the switchboard team ensuring effective call answer rates and standards.

What we are looking for:

You will need several years’ experience leading a group or large hotel sales team to be able to demonstrate a broad understanding of systems and revenue management processes as well as a passion for curating the very best first impressions. You will be growing your team so your ability to motivate, inspire and guide a large diverse team will be vital. You will be given the space, trust and support to own your own success and be committed to supporting the wider commercial team. We are committed to the growth of our team members so will need you to provide opportunities for training, give consistent and constructive feedback, and help employees create a path toward achieving their career goals.