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- Tasks: Engage with customers, deliver technical demos, and propose tailored ITSM solutions.
- Company: Join BilgeAdam, a leader in IT Service Management solutions, making an impact across Europe.
- Benefits: Enjoy travel opportunities, competitive salary, and a dynamic work environment.
- Why this job: Be part of a collaborative culture that values innovation and customer success in ITSM.
- Qualifications: Strong ITSM background, pre-sales experience, and excellent communication skills required.
- Other info: Willingness to relocate or travel frequently is essential for this role.
The predicted salary is between 48000 - 84000 £ per year.
We are seeking a Technical Sales Professional specializing in IT Service Management (ITSM) solutions. This role requires a strong technical background with hands-on experience in ITSM delivery, coupled with the ability to articulate and sell complex technical solutions. While primarily focused on pre-sales, the role involves engaging with customers to understand their business challenges and delivering technical demonstrations to showcase the value of our solutions.
Location: UK (or Europe), the ideal candidate must be open and willing to relocate and/or travel frequently to customer locations across regions and to our delivery centers in Turkey.
Key Responsibilities:- Identify customer needs and propose tailored ServiceNow ITSM solutions.
- Develop and deliver engaging product demonstrations that highlight ServiceNow’s capabilities.
- Translate technical ITSM solutions into clear business benefits for prospective clients.
- Leverage prior hands-on ITSM delivery experience to communicate effectively with both technical and non-technical stakeholders.
- Serve as a trusted advisor, guiding customers on best practices and industry trends in ITSM.
- Assist in crafting proposals that include appropriate service components, pricing, and implementation assumptions.
- Stay up to date on competitive solutions and industry developments to differentiate BilgeAdam’s offerings.
- Collaborate with internal teams to refine sales strategies based on market trends and customer feedback.
- Work closely with sales teams to drive new business opportunities.
- Ensure seamless knowledge transfer from pre-sales to implementation teams to maintain solution integrity.
- Strong technical background in IT Service Management (ITSM), with hands-on experience in solution delivery.
- Prior experience in a delivery capacity within the ITSM space.
- Experience working in pre-sales, technical sales, or solution consulting roles, particularly for ITSM platforms like ServiceNow.
- Ability to communicate complex ITSM solutions in a compelling, business-focused manner.
- Knowledge of ITSM processes, automation, and best practices.
- Experience engaging with multinational customers and managing stakeholder expectations.
- Strong presentation, communication, and interpersonal skills.
- Established professional network in the ITSM space is a plus.
- Fluency in English; additional languages are advantageous.
- Willingness to travel as required.
- ServiceNow certifications (e.g., Certified System Administrator, ITSM Implementation Specialist, or other relevant certifications).
- Familiarity with complementary ITSM tools and technologies.
- ITIL certifications (Foundation, Intermediate, or Expert).
ITSM Sales and Delivery Manager employer: BGTS
Contact Detail:
BGTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Sales and Delivery Manager
✨Tip Number 1
Network with professionals in the ITSM field, especially those who have experience with ServiceNow. Attend industry events, webinars, or local meetups to connect with potential colleagues and clients, which can help you gain insights into the role and company culture.
✨Tip Number 2
Familiarise yourself with the latest trends and developments in IT Service Management. Being knowledgeable about current market solutions and innovations will enable you to engage more effectively with customers and demonstrate your expertise during discussions.
✨Tip Number 3
Prepare to showcase your hands-on experience in ITSM delivery by thinking of specific examples where you've successfully solved customer challenges. This will help you articulate your value during interviews and client engagements.
✨Tip Number 4
Consider obtaining relevant certifications, such as ServiceNow or ITIL, if you haven't already. These credentials not only enhance your qualifications but also demonstrate your commitment to professional development in the ITSM space.
We think you need these skills to ace ITSM Sales and Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical background in IT Service Management (ITSM) and any hands-on experience you have. Emphasise your pre-sales and solution consulting roles, particularly with platforms like ServiceNow.
Craft a Compelling Cover Letter: In your cover letter, articulate how your experience aligns with the job requirements. Discuss specific examples of how you've engaged with customers to understand their needs and delivered successful ITSM solutions.
Showcase Your Technical Expertise: When detailing your experience, focus on your ability to communicate complex ITSM solutions in a business-focused manner. Highlight any relevant certifications, such as ServiceNow or ITIL, to strengthen your application.
Prepare for Interviews: Anticipate questions about your experience with ITSM delivery and client engagement. Be ready to discuss industry trends and best practices, as well as how you would approach tailoring solutions for prospective clients.
How to prepare for a job interview at BGTS
✨Showcase Your Technical Expertise
Make sure to highlight your hands-on experience in ITSM delivery during the interview. Be prepared to discuss specific projects you've worked on and how you successfully implemented ITSM solutions, particularly with ServiceNow.
✨Understand Customer Needs
Demonstrate your ability to engage with customers by discussing how you identify their business challenges. Prepare examples of how you've tailored ITSM solutions to meet specific client needs in the past.
✨Communicate Clearly
Practice articulating complex technical solutions in a way that is easy for non-technical stakeholders to understand. Use relatable examples to illustrate the business benefits of ITSM solutions.
✨Stay Updated on Industry Trends
Research current trends and competitive solutions in the ITSM space. Being knowledgeable about the latest developments will help you stand out as a candidate who is proactive and well-informed.
