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- Tasks: Engage with customers, deliver technical demos, and propose tailored ITSM solutions.
- Company: Join BilgeAdam, a leader in IT Service Management solutions, driving innovation across Europe.
- Benefits: Enjoy flexible working options, travel opportunities, and a dynamic team culture.
- Why this job: Be part of a cutting-edge industry, helping clients solve real business challenges with tech.
- Qualifications: Strong ITSM background, pre-sales experience, and excellent communication skills required.
- Other info: Willingness to travel and relocate is essential for this role.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking a Technical Sales Professional specializing in IT Service Management (ITSM) solutions. This role requires a strong technical background with hands-on experience in ITSM delivery, coupled with the ability to articulate and sell complex technical solutions. While primarily focused on pre-sales, the role involves engaging with customers to understand their business challenges and delivering technical demonstrations to showcase the value of our solutions.
Location: UK (or Europe), the ideal candidate must be open and willing to relocate and/or travel frequently to customer locations across regions and to our delivery centers in Turkey.
Key Responsibilities:- Identify customer needs and propose tailored ServiceNow ITSM solutions.
- Develop and deliver engaging product demonstrations that highlight ServiceNow’s capabilities.
- Translate technical ITSM solutions into clear business benefits for prospective clients.
- Leverage prior hands-on ITSM delivery experience to communicate effectively with both technical and non-technical stakeholders.
- Serve as a trusted advisor, guiding customers on best practices and industry trends in ITSM.
- Assist in crafting proposals that include appropriate service components, pricing, and implementation assumptions.
- Stay up to date on competitive solutions and industry developments to differentiate BilgeAdam’s offerings.
- Collaborate with internal teams to refine sales strategies based on market trends and customer feedback.
- Work closely with sales teams to drive new business opportunities.
- Ensure seamless knowledge transfer from pre-sales to implementation teams to maintain solution integrity.
- Strong technical background in IT Service Management (ITSM), with hands-on experience in solution delivery.
- Prior experience in a delivery capacity within the ITSM space.
- Experience working in pre-sales, technical sales, or solution consulting roles, particularly for ITSM platforms like ServiceNow.
- Ability to communicate complex ITSM solutions in a compelling, business-focused manner.
- Knowledge of ITSM processes, automation, and best practices.
- Experience engaging with multinational customers and managing stakeholder expectations.
- Strong presentation, communication, and interpersonal skills.
- Established professional network in the ITSM space is a plus.
- Fluency in English; additional languages are advantageous.
- Willingness to travel as required.
- ServiceNow certifications (e.g., Certified System Administrator, ITSM Implementation Specialist, or other relevant certifications).
- Familiarity with complementary ITSM tools and technologies.
- ITIL certifications (Foundation, Intermediate, or Expert).
ITSM Sales and Delivery Manager employer: BGTS
Contact Detail:
BGTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Sales and Delivery Manager
✨Tip Number 1
Network with professionals in the ITSM field, especially those who have experience with ServiceNow. Attend industry events, webinars, or local meetups to connect with potential colleagues and learn about job openings that may not be advertised.
✨Tip Number 2
Familiarise yourself with the latest trends and developments in ITSM solutions, particularly around ServiceNow. This knowledge will help you engage in meaningful conversations with potential employers and demonstrate your expertise during interviews.
✨Tip Number 3
Prepare to showcase your hands-on experience in ITSM delivery by developing case studies or examples of past projects. Being able to articulate how you've solved customer challenges will set you apart from other candidates.
✨Tip Number 4
Practice your presentation skills, as delivering engaging product demonstrations is a key part of this role. Consider recording yourself or presenting to friends to refine your ability to communicate complex solutions clearly and effectively.
We think you need these skills to ace ITSM Sales and Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical background in IT Service Management (ITSM) and any hands-on experience you have in solution delivery. Emphasise your pre-sales experience and ability to communicate complex solutions effectively.
Craft a Compelling Cover Letter: In your cover letter, articulate your understanding of the role and how your skills align with the responsibilities outlined. Mention specific experiences where you've successfully engaged with clients and delivered ITSM solutions.
Showcase Relevant Certifications: If you have any relevant certifications, such as ServiceNow or ITIL, make sure to include them prominently in your application. This will demonstrate your commitment to the field and enhance your credibility.
Prepare for Technical Demonstrations: Be ready to discuss how you would approach delivering technical demonstrations. Think about how you can translate technical ITSM solutions into clear business benefits for potential clients, as this is a key aspect of the role.
How to prepare for a job interview at BGTS
✨Showcase Your Technical Expertise
Make sure to highlight your hands-on experience in ITSM delivery during the interview. Be prepared to discuss specific projects you've worked on and how you successfully implemented ITSM solutions, particularly with ServiceNow.
✨Understand the Customer's Needs
Demonstrate your ability to engage with customers by discussing how you identify their business challenges. Prepare examples of how you've tailored ITSM solutions to meet specific client requirements in the past.
✨Communicate Clearly and Effectively
Practice articulating complex technical concepts in a way that is easy for non-technical stakeholders to understand. Use relatable examples to illustrate the business benefits of ITSM solutions.
✨Stay Updated on Industry Trends
Research current trends and competitive solutions in the ITSM space before your interview. Being knowledgeable about the latest developments will help you stand out as a candidate who is proactive and well-informed.