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- Tasks: Engage with customers, deliver technical demos, and propose tailored ITSM solutions.
- Company: Join BilgeAdam, a leader in IT Service Management solutions, making an impact across Europe.
- Benefits: Enjoy opportunities for travel, professional growth, and a dynamic work environment.
- Why this job: Be part of a collaborative culture that values innovation and customer success in ITSM.
- Qualifications: Strong ITSM background, pre-sales experience, and excellent communication skills required.
- Other info: Willingness to relocate or travel frequently is essential for this role.
The predicted salary is between 48000 - 84000 £ per year.
We are seeking a Technical Sales Professional specializing in IT Service Management (ITSM) solutions. This role requires a strong technical background with hands-on experience in ITSM delivery, coupled with the ability to articulate and sell complex technical solutions. While primarily focused on pre-sales, the role involves engaging with customers to understand their business challenges and delivering technical demonstrations to showcase the value of our solutions.
Location: UK (or Europe), the ideal candidate must be open and willing to relocate and/or travel frequently to customer locations across regions and to our delivery centers in Turkey.
Key Responsibilities:
- Identify customer needs and propose tailored ServiceNow ITSM solutions.
- Develop and deliver engaging product demonstrations that highlight ServiceNow’s capabilities.
- Translate technical ITSM solutions into clear business benefits for prospective clients.
- Leverage prior hands-on ITSM delivery experience to communicate effectively with both technical and non-technical stakeholders.
- Serve as a trusted advisor, guiding customers on best practices and industry trends in ITSM.
- Assist in crafting proposals that include appropriate service components, pricing, and implementation assumptions.
- Stay up to date on competitive solutions and industry developments to differentiate BilgeAdam’s offerings.
- Collaborate with internal teams to refine sales strategies based on market trends and customer feedback.
- Work closely with sales teams to drive new business opportunities.
- Ensure seamless knowledge transfer from pre-sales to implementation teams to maintain solution integrity.
Requirements:
- Strong technical background in IT Service Management (ITSM), with hands-on experience in solution delivery.
- Prior experience in a delivery capacity within the ITSM space.
- Experience working in pre-sales, technical sales, or solution consulting roles, particularly for ITSM platforms like ServiceNow.
- Ability to communicate complex ITSM solutions in a compelling, business-focused manner.
- Knowledge of ITSM processes, automation, and best practices.
- Experience engaging with multinational customers and managing stakeholder expectations.
- Strong presentation, communication, and interpersonal skills.
- Established professional network in the ITSM space is a plus.
- Fluency in English; additional languages are advantageous.
- Willingness to travel as required.
Preferred Qualifications:
- ServiceNow certifications (e.g., Certified System Administrator, ITSM Implementation Specialist, or other relevant certifications).
- Familiarity with complementary ITSM tools and technologies.
- ITIL certifications (Foundation, Intermediate, or Expert).
Contact Detail:
BGTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Sales and Delivery Manager
✨Tip Number 1
Network with professionals in the ITSM field, especially those who have experience with ServiceNow. Attend industry events, webinars, or local meetups to connect with potential colleagues and clients, which can help you gain insights into the role and company culture.
✨Tip Number 2
Familiarise yourself with the latest trends and developments in ITSM solutions, particularly around ServiceNow. This knowledge will not only help you during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully engaged with clients and delivered ITSM solutions. Highlight your ability to translate technical jargon into business benefits, as this is crucial for the role.
✨Tip Number 4
Showcase your presentation skills by preparing a mock demonstration of an ITSM solution. This will not only help you practice articulating complex concepts but also give you a chance to receive feedback from peers before the actual interview.
We think you need these skills to ace ITSM Sales and Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical background in IT Service Management (ITSM) and any relevant experience in pre-sales or solution consulting roles. Use specific examples to demonstrate your hands-on experience with ITSM delivery.
Craft a Compelling Cover Letter: In your cover letter, articulate your understanding of the role and how your skills align with the company's needs. Emphasise your ability to communicate complex ITSM solutions in a business-focused manner and your experience engaging with multinational customers.
Showcase Relevant Certifications: If you have any ServiceNow or ITIL certifications, be sure to mention them prominently in your application. These qualifications can set you apart from other candidates and demonstrate your commitment to the field.
Prepare for Technical Demonstrations: Since the role involves delivering technical demonstrations, consider preparing a brief outline of how you would showcase ServiceNow’s capabilities. This will not only help you in interviews but also show your proactive approach to the application process.
How to prepare for a job interview at BGTS
✨Showcase Your Technical Expertise
Make sure to highlight your hands-on experience with ITSM solutions during the interview. Be prepared to discuss specific projects where you successfully delivered ITSM services, as this will demonstrate your technical proficiency and ability to handle complex solutions.
✨Understand the Customer's Needs
Before the interview, research the company and its clients. Be ready to articulate how you can identify customer needs and propose tailored ServiceNow ITSM solutions. This shows that you can engage effectively with clients and understand their business challenges.
✨Prepare for Technical Demonstrations
Since delivering engaging product demonstrations is a key responsibility, practice showcasing the capabilities of ServiceNow. Think about how you can translate technical features into clear business benefits, making it relatable for both technical and non-technical stakeholders.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest developments in ITSM and competitive solutions. Being knowledgeable about market trends will not only help you answer questions confidently but also position you as a trusted advisor who can guide customers on best practices.
