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- Tasks: Shape and maintain the Service Management roadmap while leading core processes.
- Company: Join a mission-driven company focused on simplifying financial decision-making for everyone.
- Benefits: Enjoy hybrid working, generous holidays, private healthcare, and personal development opportunities.
- Why this job: Be part of a creative, inclusive culture that celebrates wins and values your authentic self.
- Qualifications: Strong IT Operations experience and ITIL knowledge are essential; coaching skills are a plus.
- Other info: Opportunity to drive your career with support from a talented team.
The predicted salary is between 43200 - 72000 £ per year.
Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day.
It’s why we’re on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a brand everyone loves!
We change lives by making it simple to switch and save money and that’s why good things happen when you meerkat.
We’d love you to be part of our journey.
As the Senior Service Delivery Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to our customers. Ensuring our processes are meeting and continue to meet the needs of the business by applying a principle of \’value first\’ as part of a regular review cycle. You will analyze data, identify trends, provide insight to key stakeholders in order to drive improvement.
Everyone is welcome.
We have a culture of creativity. We approach our work passionately, improve constantly and celebrate our wins at every turn. We are an inclusive workplace and our employees are comfortable bringing their authentic, whole selves to work. Everyone is welcome. Be you.
This means we’re excited to hear from people with a range of skills, experiences and ideas. We don’t expect you to tick all the boxes, but would love to hear what makes you great for this role.
What you’ll be doing
• Play a key role in shaping, delivering and maintaining the Service Management roadmap in line with business needs and strategic goals
• Lead the definition, documentation and adoption of core Service Management processes, including Incident, Problem, Change and Release Management
• Champion a culture of continual service improvement, recommending and implementing changes to drive efficiency, resilience, and reliability
• Provide expert guidance and support during major incidents, including senior stakeholder liaison and company-wide communications
• Coach and mentor the Service Management Analysts, supporting their professional development
• Own the generation of monthly service reports, including insightful trend and performance analysis
• Help increase process maturity across the organisation by educating and engaging stakeholders
• Support out-of-hours incident management on a rota basis
What we’d like to see from you
• Strong experience working in IT Operations or a Service Management function
• Proven experience with ITIL-aligned processes, particularly Incident, Problem, Change and Release Management
• A natural collaborator with excellent stakeholder management and communication skills
• Analytical mindset with the ability to turn data into meaningful insights and actions
• Confidence in coaching others and promoting best practices
• ITIL Foundation (or higher) certification preferred
There’s something for everyone.
We’re a place of opportunity. You’ll have the tools and autonomy to drive your own career, supported by a team of amazingly talented people.
And then there’s our benefits. For us, it’s not just about a competitive salary and hybrid working, we care about what matters to you. From a generous holiday allowance and private healthcare to an electric car scheme and paid development, wellbeing and CSR days, we’ve pretty much got you covered!
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Senior Service Management Analyst employer: BGL Insurance
Contact Detail:
BGL Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Management Analyst
✨Tip Number 1
Familiarise yourself with ITIL processes, especially Incident, Problem, Change, and Release Management. Being able to discuss these concepts confidently during your interview will show that you understand the core responsibilities of the role.
✨Tip Number 2
Prepare examples of how you've driven service improvements in previous roles. Highlight specific instances where your analytical skills led to meaningful insights or changes, as this aligns perfectly with the company's focus on continual service improvement.
✨Tip Number 3
Showcase your collaboration skills by discussing past experiences where you successfully managed stakeholders. This role requires excellent communication, so be ready to explain how you’ve built relationships and facilitated discussions in a team environment.
✨Tip Number 4
Demonstrate your coaching abilities by sharing how you've mentored others in your field. The company values professional development, so illustrating your experience in guiding colleagues will resonate well with the hiring team.
We think you need these skills to ace Senior Service Management Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Operations and Service Management. Emphasise your familiarity with ITIL processes, particularly Incident, Problem, Change, and Release Management, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service management and how your analytical mindset can contribute to the company's mission. Mention specific examples of how you've driven improvements in previous roles.
Showcase Your Collaboration Skills: Highlight instances where you've successfully collaborated with stakeholders or coached team members. This will demonstrate your ability to work well within a team and support others' professional development.
Research the Company Culture: Familiarise yourself with the company's values and culture. In your application, reflect on how your personal values align with their commitment to inclusivity and creativity, showing that you would be a great fit for their team.
How to prepare for a job interview at BGL Insurance
✨Understand the Company Culture
Before your interview, take some time to research the company's culture and values. Since they emphasise creativity and inclusivity, think about how your own experiences align with these principles and be ready to share examples.
✨Showcase Your Analytical Skills
As a Senior Service Management Analyst, you'll need to demonstrate your analytical mindset. Prepare to discuss specific instances where you've turned data into actionable insights, particularly in relation to ITIL processes like Incident and Change Management.
✨Prepare for Stakeholder Scenarios
Given the importance of stakeholder management in this role, think of scenarios where you've successfully collaborated with different teams or managed communications during major incidents. Be ready to explain your approach and the outcomes.
✨Highlight Your Coaching Experience
Since the role involves mentoring other analysts, prepare to discuss your coaching style and any relevant experiences. Share how you've supported others' professional development and promoted best practices in previous roles.