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For Companies At a Glance
- Tasks: Support clients and ensure they get the most out of our award-winning software.
- Company: Join a leading Fintech company with a global presence and innovative solutions.
- Benefits: Enjoy extra time off, learning opportunities, and comprehensive health programmes.
- Other info: Flexible work options and a supportive team environment await you.
- Why this job: Make a real difference in customer experiences while working from home or in a vibrant office.
- Qualifications: 2 years in customer service or account management, preferably in tech.
The predicted salary is between 30000 - 40000 £ per year.
About BGL Corporate Solutions
BGL Corporate Solutions Pty Ltd is a market‑leading supplier of Fintech Cloud Software for the Accounting Industry. We’re a global team based in Australia, New Zealand, Singapore, Hong Kong, the Philippines, and the United Kingdom, delivering high‑quality Software as a Service (SaaS) solutions to the accounting industry, specialising in self‑managed superannuation funds and corporate compliance.
About the Role
Are you passionate about delivering exceptional customer experiences and have a background in customer success or account management? Join our expanding UK team as a Customer Experience Specialist and play a vital role in supporting clients’ success with our award‑winning software solutions.
Responsibilities
- Act as the primary point of contact for clients, ensuring timely and effective support.
- Build lasting relationships with clients, helping them maximise the value of BGL products and achieve desired outcomes.
- Collaborate with internal teams to deliver the highest quality of client success.
Location: Frimley / Farnborough + work from home; supporting the launch of a new office between Farnborough and London.
Qualifications
- At least 2 years of experience in customer service, client success or account management, preferably within SaaS or technology sectors.
- Excellent written and verbal communication skills.
- Strong organisational skills and the ability to manage multiple client needs.
- Technical know‑how or experience with SaaS platforms is a plus.
Benefits
- Extra time off with additional annual leave, RDO.
- Learning and development opportunities, including annual development budgets and paid study leave.
- Comprehensive health and wellbeing programmes and Employee Assistance Programme.
- Paid volunteering leave to give back to the community.
Location & Schedule
Location: Frimley/Farnborough (UK) with work‑from‑home option.
Schedule: Day shift – Monday to Friday.
Employment Details
Job type: Full‑time, Permanent.
Education: A‑Level or equivalent (preferred).
Experience: Customer service – 2 years (preferred); Account management – 1 year (preferred).
Customer Experience Specialist in Farnborough employer: BGL Corporate Solutions
Contact Detail:
BGL Corporate Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist in Farnborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand BGL's software solutions and think about how your experience can help clients succeed. Show them you're not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Customer Experience Specialist, you'll need to convey information clearly and effectively. Role-play with a friend or record yourself to refine your delivery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at BGL Corporate Solutions.
We think you need these skills to ace Customer Experience Specialist in Farnborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Specialist role. Highlight your relevant experience in customer service or account management, especially within SaaS or tech sectors, to show us you’re the perfect fit!
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, use your application to demonstrate these skills. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks effectively. In your application, share examples of how you've managed client needs or projects in the past. This will help us see how you can thrive in our fast-paced environment.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at BGL Corporate Solutions
✨Know the Company Inside Out
Before your interview, take some time to research BGL Corporate Solutions. Understand their products, especially in the SaaS space, and be ready to discuss how they help clients in the accounting industry. This shows genuine interest and helps you connect your experience with their needs.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past roles where you've successfully managed client relationships or resolved issues. Highlight how your actions led to improved customer satisfaction or retention. This will demonstrate your capability as a Customer Experience Specialist.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers during the interview. This will help you convey your experiences effectively and keep the conversation engaging.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in customer success, or how they measure client satisfaction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.