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For Companies At a Glance
- Tasks: Support clients and ensure they get the most from our award-winning software.
- Company: Join a leading Fintech company with a global presence and innovative solutions.
- Benefits: Enjoy extra time off, learning opportunities, and comprehensive health programmes.
- Other info: Flexible work location with a supportive team and community involvement.
- Why this job: Make a real difference in clients' success while growing your career.
- Qualifications: 2+ years in customer service or account management, preferably in SaaS.
The predicted salary is between 30000 - 40000 £ per year.
About BGL Corporate Solutions
BGL Corporate Solutions Pty Ltd is a market‑leading supplier of Fintech Cloud Software for the Accounting Industry. We’re a global team based in Australia, New Zealand, Singapore, Hong Kong, the Philippines, and the United Kingdom, delivering high‑quality Software as a Service (SaaS) solutions to the accounting industry, specialising in self‑managed superannuation funds and corporate compliance.
About the Role
Are you passionate about delivering exceptional customer experiences and have a background in customer success or account management? Join our expanding UK team as a Customer Experience Specialist and play a vital role in supporting clients’ success with our award‑winning software solutions.
Responsibilities
- Act as the primary point of contact for clients, ensuring timely and effective support.
- Build lasting relationships with clients, helping them maximise the value of BGL products and achieve desired outcomes.
- Collaborate with internal teams to deliver the highest quality of client success.
Location: Frimley / Farnborough + work from home; supporting the launch of a new office between Farnborough and London.
Qualifications
- At least 2 years of experience in customer service, client success or account management, preferably within SaaS or technology sectors.
- Excellent written and verbal communication skills.
- Strong organisational skills and the ability to manage multiple client needs.
- Technical know‑how or experience with SaaS platforms is a plus.
Benefits
- Extra time off with additional annual leave, RDO.
- Learning and development opportunities, including annual development budgets and paid study leave.
- Comprehensive health and wellbeing programmes and Employee Assistance Programme.
- Paid volunteering leave to give back to the community.
Customer Experience Specialist employer: BGL Corporate Solutions
Contact Detail:
BGL Corporate Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BGL Corporate Solutions on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer experience scenarios. Think about how you’d handle tricky client situations and be ready to share your success stories with us.
✨Tip Number 3
Show off your passion for customer success! During interviews, let us know why you love helping clients and how you’ve gone above and beyond in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining our team.
We think you need these skills to ace Customer Experience Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Specialist role. Highlight your experience in customer service or account management, especially within SaaS or tech sectors, to show us you’re the perfect fit!
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, use your application to demonstrate these skills. Keep your language clear and professional, and don’t forget to proofread for any typos!
Highlight Relevant Experience: We want to see how your past experiences align with our needs. Share specific examples of how you've built relationships with clients and helped them achieve success using software solutions.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to review your application and get you one step closer to joining our awesome team!
How to prepare for a job interview at BGL Corporate Solutions
✨Know Your Stuff
Make sure you understand BGL Corporate Solutions and their products inside out. Familiarise yourself with their SaaS solutions and how they benefit clients in the accounting industry. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Experience
Prepare specific examples from your past roles in customer service or account management. Highlight situations where you successfully resolved client issues or built strong relationships. This will demonstrate your ability to deliver exceptional customer experiences.
✨Ask Smart Questions
Come prepared with thoughtful questions about the role and the company. Inquire about the team dynamics, client success strategies, or how they measure customer satisfaction. This shows that you're engaged and serious about contributing to their success.
✨Be Yourself
While professionalism is key, don’t forget to let your personality shine through. BGL values building lasting relationships, so being authentic and personable can set you apart from other candidates. Show them why you’d be a great fit for their team!