At a Glance
- Tasks: Lead a team to provide top-notch operational and administrative support.
- Company: Join BGIS, a diverse and inclusive company in London.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Dynamic environment with a focus on teamwork and client satisfaction.
- Why this job: Make a real impact while developing your leadership skills.
- Qualifications: Experience in contract support or helpdesk roles preferred.
The predicted salary is between 30000 - 40000 £ per year.
- Description
- Senior Administrator - Senior/Lead Contract Support
Location
Battersea, London
Type
Full‑time, Permanent
We are looking for a Lead Contract Support to join our team in London, providing vital operational and administrative support across our engineering and facilities contracts.
In this role, you will lead a team of 2–3 Helpdesk Operatives, ensuring high standards of service delivery, strong financial administration, and excellent client communication.
- What You’ll Be Doing
- Lead, support and develop a team of 2–3 Helpdesk/Contract Support Operatives.
- Act as the first point of escalation for day‑to‑day queries from the BGIS team and clients.
- Oversee daily workflow, ensuring tasks are actioned, prioritised, and completed on time.
- Produce financial and statistical reports for the contract portfolio.
- Raise work orders, jobs, and quotations, and generate purchase orders for engineers and subcontractors.
- Manage monthly billing processes and ensure accurate completion of all paperwork.
- Monitor and manage Work In Progress (WIP) to support timely invoicing.
- Ensure Planned Preventative Maintenance (PPM) tasks are raised, closed, and documented.
- Maintain accurate and compliant client documentation and subcontractor records.
- Process weekly timesheets, job sheets, expenses, holiday and sickness logs.
- Process supplier and subcontractor invoices, resolving queries where needed.
- Support and coach your team to deliver excellent customer service at all times.
- Take ownership of assigned tasks through to completion.
- What We’re Looking For
- Experience in a Contract Support, Helpdesk, or FM administrative role.
- Previous experience overseeing or supporting a team (desirable but not essential).
- Good understanding of financial processes, WIP, and reporting.
- Familiarity with work order systems and purchase order processes.
- Strong communication and organisation skills.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Ability to manage multiple tasks in a fast‑paced environment.
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation.
We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.
We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success! #BGISUK
Senior Administrator in London employer: BGIS
BGIS is an excellent employer that prioritises the well-being and professional growth of its employees in the vibrant City of London. With a strong focus on safety, quality, and teamwork, BGIS offers a supportive work culture where skilled engineers can thrive through continuous learning opportunities and meaningful projects. Employees benefit from competitive compensation, comprehensive training, and the chance to work with cutting-edge M&E systems in a dynamic urban environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Administrator in London
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like BGIS.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like BGIS.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Senior Administrator in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to BGIS.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of BGIS. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at BGIS
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with BGIS, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at BGIS, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for BGIS could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at BGIS as they’re likely seeking a candidate who can enhance their workplace culture.
