At a Glance
- Tasks: Provide top-notch helpdesk support and manage maintenance requests for the Crown Estate contract.
- Company: Join a diverse and inclusive team at BGIS, committed to excellence.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and professional development.
- Why this job: Be the first point of contact and make a real difference in client satisfaction.
- Qualifications: GCSE English & Maths, strong IT skills, and a customer-focused attitude.
The predicted salary is between 31500 - 38500 £ per year.
- Description
- Purpose of Job
To provide a high standard of administrative and helpdesk support to the Crown Estate contract, ensuring accurate logging, processing, and resolution of all maintenance requests and enquiries, while supporting engineers, sub-contractors, and the client.
Key Responsibilities
- First point of contact for client and internal teams on the Helpdesk.
- Log and allocate reactive tasks and PPMs via the Vantify CAFM System.
- Raise purchase orders and call-outs for sub-contractors.
- Maintain accurate records in Vantify, including uploading service sheets and documentation.
- Process task sheets, engineer holidays/sickness, and manage engineer logs.
- Produce and distribute daily, weekly, and monthly reports.
- Maintain site files, sub-contractor records, and logbook systems.
- Monitor and update WIP (Work in Progress) status.
- Provide general administration: answering calls/emails, booking rooms, filing, minute-taking.
- Respond promptly and professionally to all queries and follow up to resolution.
- Accountabilities
- Reporting to the onsite Performance Manager.
- Working closely with the Performance Manager.
- This post carries no direct budgetary responsibility.
Person Specification / Attributes Required Education
Required Skills & Experience
- Good education standard (GCSE English & Maths essential).
- Strong IT skills (Word, Excel).
- Experience in a fast-paced office or helpdesk environment.
- Clear communicator with confident telephone manner.
- Methodical, organised, and customer-focused.
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation.
We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.
We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success.
Helpdesk Administrator FTC in London employer: BGIS
BGIS is an excellent employer that values its employees by fostering a collaborative and supportive work culture in the heart of London. With a strong focus on professional development, we offer numerous growth opportunities and training programs to enhance your skills in building services. Our commitment to safety and compliance ensures a rewarding work environment where you can make a meaningful impact while enjoying the vibrant city life.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator FTC in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BGIS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BGIS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Administrator FTC in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BGIS:Your cover letter is your chance to shine! Tell us why you want to work at BGIS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BGIS!
How to prepare for a job interview at BGIS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
