At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a global company with a vibrant office in South Normanton.
- Benefits: Competitive salary, career progression, and a supportive team environment.
- Other info: Dynamic role with hands-on exposure to modern technologies.
- Why this job: Make a real difference by helping people optimise their technology experience.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 and Windows.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced IT Support Engineer looking for your next challenge? We're looking for a talented 1st & 2nd Line IT Support Engineer to join our Global company with an office based in South Normanton. You'll deliver high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology.
Key Responsibilities
- Provide 1st and 2nd Line IT support via phone, remote tools, and ticketing system.
- Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure.
- Troubleshoot problems related to Active Directory, group policies, and user access permissions.
- Configure and deploy PCs, laptops, mobile devices, and peripherals.
- Investigate and propose automation solutions where possible to elevate heavy problem solving.
- Escalate complex technical issues to 3rd Line Support or external vendors where necessary.
- Build and maintain detailed and accurate process documentation and user guides.
- Follow IT security, data protection, and backup policies at all times.
Skills & Experience Required
- Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd Line).
- Strong working knowledge of Microsoft 365 / Office 365, Windows 10/11, Intune, Azure AD and PowerApps.
- Some working knowledge of SQL Databases and PowerBi preferred.
- Familiar with Active Directory, fault finding, laptop build and asset management.
- Experience using ITSM / ticketing tools (such as Freshdesk, Zendesk, or ServiceNow).
- Excellent troubleshooting, communication, and customer service skills.
- Ability to manage multiple tickets and prioritise effectively.
- A proactive, hands-on approach with strong attention to detail.
- Work with a supportive and collaborative IT team.
- Hands-on exposure to a wide range of modern technologies.
- Excellent opportunity to progress your IT career in a varied, technical environment.
IT Operations Support Analyst employer: BGIS
Join our dynamic team as an IT Operations Support Analyst in South Normanton, where we pride ourselves on fostering a collaborative and supportive work culture. With a focus on employee growth, we offer ample opportunities for career progression in a fast-paced environment, alongside competitive benefits that enhance work-life balance. Experience the excitement of troubleshooting cutting-edge technologies while being part of a global company dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what BGIS values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges BGIS might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at BGIS!
✨Direct Apply to BGIS
Let's not forget to apply directly through the BGIS website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at BGIS.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at BGIS. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at BGIS
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
