BGIS in London is seeking a Helpdesk Manager to lead the service desk function, ensuring timely incident resolution and a high standard of customer care across the account. You will line-manage helpdesk staff, coordinate end-to-end reactive call handling, drive continuous improvement, and deliver monthly reports on KPI and SLA performance.
This role requires governance development, data analysis, and collaboration with operational teams to meet contractual commitments and maintain service
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Helpdesk Performance & Process Lead employer: BGIS
BGIS is an excellent employer that values its employees by fostering a collaborative and supportive work culture in the heart of London. With a strong focus on professional development, we offer numerous growth opportunities and training programs to enhance your skills in building services. Our commitment to safety and compliance ensures a rewarding work environment where you can make a meaningful impact while enjoying the vibrant city life.
