BGIS is seeking a Helpdesk & Performance Manager to lead the London-based helpdesk function and drive data-driven performance improvements. The role covers end-to-end incident management, governance of processes and documentation, and collaboration with site teams to meet KPIs and SLAs.
The position also focuses on strategic data analysis, governance packaging (MBR/QBR/ABR/KPIs) and integration of global IT systems to support operational excellence and informed decision making.
Helpdesk Operations & Performance Manager employer: BGIS
BGIS is an excellent employer that values its employees by fostering a collaborative and supportive work culture in the heart of London. With a strong focus on professional development, we offer numerous growth opportunities and training programs to enhance your skills in building services. Our commitment to safety and compliance ensures a rewarding work environment where you can make a meaningful impact while enjoying the vibrant city life.
