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For Companies At a Glance
- Tasks: Support clients and team members by managing enquiries and processing paperwork efficiently.
- Company: Join BGIS, a global leader in integrated facility management services.
- Benefits: Full-time role with opportunities for growth and a diverse work environment.
- Other info: Entry-level position with potential for career advancement in a supportive atmosphere.
- Why this job: Be part of a dynamic team that values innovation and customer service.
- Qualifications: GCSEs in English and Maths; good communication and organisational skills required.
The predicted salary is between 24000 - 42000 £ per year.
Overview
JOB DESCRIPTION
Job Title Helpdesk Administrator
Purpose of Job
BGIS is a progressive company operating within the Engineering industry dealing with Electrical Mechanical related works for commercial properties. The Helpdesk Administrator’s role will require close liaison with the Contract Support and Maintenance Manager, Engineers and external contacts, in order to process all paperwork ensuring that all clients and client sites receive a professional and accurate service.
Responsibilities
- Dealing with day to day enquiries from BGIS team and multiple Clients
- Responsible for client facing Help Desk
- Producing various reports for BGIS and the client
- Working closely with the contract support by ensuring the following responsibilities are carried out in a timely fashion
- Raising Work Orders for new jobs / contracts / quotes
- Raising Purchase Orders and placing call outs to sub-contractors
- Ensuring all client files are maintained accurately and kept up-to-date
- Processing tasksheets daily
- Logging holiday, sickness for team engineers
- Day to day admin including photocopying, filing etc.
- Cover holidays, sickness & lunch for other admin team staff
- Annual archiving of site files
- Positively respond to both our internal and external customers through effective communication and personal accessibility, while optimizing contract performance.
- Ensuring that all documentation is received from Sub-contractors with regards to Health & Safety and Company Legislation
- Check for overnight callouts & respond accordingly
- Ensuring WIP (work in progress) is up-to-date at all times
- Maintaining of the site sub-contractor records and Log Book System
- Produce statistical reports on a weekly and monthly basis
- Ownership of all tasks through to completion.
- Raising reactive jobs and allocating PPMS using Concept Evolution system
- Keep Opti-MIS updated with ALL required documentation.
- Uploading sub-contractor service sheets on to Opt-Mis system
- Answering telephone to internal customers
- Taking meeting minutes
- Booking internal meeting rooms
- Confident communication with the client, BGIS team and engineers including telephone, email, radio and face to face
Accountabilities
- Reporting to the onsite Contract Manager.
- Working closely with the contract manager.
- This post carries no direct budgetary responsibility.
Person Specification / Attributes Required
Education
(Essential) – Good basic education which will include English & Maths qualifications to GCSE standard essential
(Desirable) – Higher educational qualifications to ‘A’ level / HNC/D or degree level would be beneficial
Skills / Knowledge
Good keyboard skills including word & excel
(Essential)
- Good communication skills
- Excellent telephone manner
- Good interpersonal skills
- Numerate
- Good time keeping
- Ability to work independently as well as part of a team
(Desirable)
- Knowledge of Maximo System
- Knowledge of engineering terminology & processes
Experience
(Essential) – Previous experience working within a busy office environment
(Desirable) – Experience of a busy Customer Service (Service Desk / Helpdesk) environment
Aptitudes:Excellent verbal and written communication skills. Must be detail conscious and methodical in approach
Character:Must demonstrate a strong sense of customer focus.
Reliable and self-motivated, able to prioritise demands and work under pressure
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success.
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Helpdesk Administrator employer: BGIS
Contact Detail:
BGIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings at BGIS or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching BGIS and understanding their values. Familiarise yourself with their services and think about how your skills as a Helpdesk Administrator can contribute to their success. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Helpdesk Administrator, you'll need to interact with clients and team members regularly. Role-play common scenarios with a friend to boost your confidence and ensure you come across as professional and approachable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the BGIS team. So, get that application in and let’s make it happen!
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Administrator role. Highlight relevant experience, especially in customer service and administrative tasks, to show us you’re the right fit for BGIS.
Craft a Catchy Cover Letter: Your cover letter should grab our attention! Use it to showcase your communication skills and explain why you’re excited about the role. Don’t forget to mention how you can contribute to our team!
Show Off Your Skills: We want to see your skills in action! Mention your proficiency with tools like Excel and any experience with helpdesk systems. This will help us understand how you can hit the ground running.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at BGIS
✨Know Your Stuff
Make sure you understand the role of a Helpdesk Administrator inside out. Familiarise yourself with the key responsibilities like raising work orders and handling client enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with clients and team members, practice your communication skills. Be ready to demonstrate how you would handle different scenarios, whether it's answering a call or sending an email. A friendly and professional tone goes a long way!
✨Get Organised
The job requires excellent time management and organisation skills. Bring examples of how you've managed multiple tasks in the past, and be prepared to discuss how you would keep track of various reports and documentation in this role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the team you'll be working with. This shows that you're not just interested in the job, but also in how you can fit into their environment and contribute positively.