Engineering Supervisor

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BGIS is a leading provider of customised facility management and real estate services. With a combined team of over 6,500 globally, BGIS relentlessly focuses on enabling innovation through the services it delivers, while actively looking for new opportunities that enable innovation for clients’ businesses. Globally, BGIS manages over 320 million square feet of client portfolios across more than 30,000 locations in North America, Europe, the Middle East, Australia and Asia.

Job Summary

The Supervisor provides leadership, management, and development of a defined team ensuring operational commitments are met and exceeded. The role requires close liaison with employees, clients, and internal senior managers. The operation should be proactive and driven to achieve total customer satisfaction, whilst ensuring operational and fiscal plans are at least achieved.

Key Duties & Responsibilities

• Responsible for the H&S of the sites and engineers.
• On site HV and LV Authorised Person when qualified and on Shift.
• Proactively check the operation of the Permit to Work system in accordance with BGIS Quality, Health & Safety procedures and client requirements, especially with regards to subcontractor adherence to RAMS.
• Proactively check the operation of the LOTO system in accordance with BGIS Quality, Health & Safety procedures and client requirements.
• Ensure that subcontractors perform to meet contract requirements. Administer subcontractor work approvals and safe operation while repair or service is carried out on site.
• Undertake other tasks as defined and requested by site management.
• Undertake annual appraisals of shift technicians after completing the BGIS Appraisal and Development training course.
• Ensure awareness and compliance with contractual KPIs/SLA’s.
• Maintain the Computer Based Maintenance system (e.g., Maximo, Concept) and ensure PPM and reactive tickets are closed out with accurate data captured.
• Work closely with the Area Contract Manager to maintain service levels.
• Support the Contract Support in achieving high levels of customer satisfaction.
• Responsible for statutory & code compliance of sites. Ensure engineers are fully equipped to carry out daily tasks.
• Plan PPM schedules for sites to ensure an even workload in conjunction with the Area Contract Manager.
• Ensure PPM is carried out in accordance with manufacturer’s guidelines.
• Responsible for returning PPM and work‑related documentation. Manage Day Engineers and Shift team members.
• Ensure all sites have accurate asset registers and are labelled accordingly.
• Responsible for the fast and effective procurement of materials and services. Proactively source additional works and raise quotations.
• Provide technical support to engineers, helpdesk and clients.
• Investigate and report on major operational incidents.
• Ensure all callouts are attended to, in conjunction with the helpdesk.
• Promote H&S culture across the whole team.
• Assist engineers carrying out PPM where required. Ensure regular communication with the engineering team.
• Ensure weekly tasks have been completed and assist the site manager to produce reports on delivery.
• Ensure customer service levels are maintained.
• Ensure uniforms are worn and in good condition. Ensure all 3rd party contract works have been carried out.
• Attend statutory works to understand how they are conducted and supply feedback.
• Escalate quoted works not approved by FM that could have a business impact.
• First point of contact for all in‑hour shift issues and concerns.
• First point of contact on the escalation path for all mechanical incidents.
• Responsible for the production and distribution of a weekly report in conjunction with the Area Contract Manager.
• Carry out any reasonable management request.

Knowledge & Skills

• Managerial experience at Manager or Supervisor level within an Engineering business is essential.
• Practical experience supervising and managing a team conducting engineering works.
• Technical experience in building services.
• Delivery of wider facilities management services (Desirable).
• The development and review of teams, appraisal, and the application of effective people management practice (Desirable).

At BGIS we believe that diversity and inclusion is a key business driver and we are committed to maintaining a barrier‑free recruitment process by providing equal employment opportunities to individuals of all backgrounds.

We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success.

Seniority level: Mid‑Senior level

Employment type: Full‑time