Engineering Manager

Engineering Manager

Responsibilities:

Job Description:

We are looking for an experienced Engineering Manager to provide technical leadership, management, and development of the engineering team on The Crown Estates contract, ensuring operational excellence and compliance standards are met and exceeded.

The role will primarily cover both the mechanical and electrical strategies within The Crown Estates building, with potential coverage required across other contract portfolios as well. Reporting to the Area General Manager, the role will also have an indirect reporting line to The Crown Estates Senior Technical Manager.

To support the site team and client in the technical review of proposed works against industry best practices and site standards, considering the impact on business operations.

Fully engage with Building Performance and Net Zero Carbon targets through implementing Building Intelligence systems and optimizing M&E systems within the buildings.

Technical Responsibilities

• Provide technical leadership and ensure all technical service commitments and KPIs as per the contract are met.
• Manage assets, initial CAFM data collation, and ongoing management.
• Ensure full compliance with company electrical rules during HV/LV activities.
• Collaborate with Technical Stakeholders within TCE to develop and implement strategies for Building Performance and Net Zero Carbon objectives.
• Recognize team development needs and implement action plans.
• Update mechanical and electrical rules based on account specifics.
• Provide technical support to local site teams and out-of-hours operations.
• Ensure company staffing and competencies operate effectively within the Quadrant portfolio.
• Ensure authorized persons are always present where required.
• Investigate and assist with RCAs on major operational incidents.
• Attend operational meetings.
• Promote management systems and processes developed across all sites for consistency.
• Mentor and lead operational teams under the guidance of the Contract Manager.
• Conduct technical site audits.
• Support accurate EOP/SOPs and critical works processes, including safety programs.
• Perform plant room standards audits and infrastructure training.
• Support site IST during project completions.
• Conduct LOTO auditing and training.
• Complete technical reports as required.
• Provide site resilience support for critical systems.
• Evaluate practices, procedures, and facilities for risk and compliance with British Standards and UK law.
• Inspect assets and equipment for potential issues.
• Recommend solutions and improvements in collaboration with Asset Management, RCC, and Operational teams to deliver top-tier service to clients.

Management Responsibilities

• Manage customer relationships and liaise with Facilities Managers and equivalents.
• Handle escalation and ownership of local operational and compliance issues.
• Manage Elogbooks and monitor SLA/KPI performance within the CAFM system.
• Oversee supply chain activities, including subcontractor reviews.
• Manage people, including recruitment, development, reviews, and performance management.
• Mentor and lead operational teams under the Contract Manager’s guidance.
• Drive training matrix compliance and ensure all staff are adequately trained.
• Ensure consistent risk management across the Quadrant portfolio.
• Ensure statutory and code compliance of sites, supported by specialists when necessary.
• Recognize team development needs and act accordingly.
• Participate in regular meetings with Crown Estates site management to discuss issues.
• Communicate contractual concerns to senior management for resolution.
• Promote and uphold the core values of BGIS.

Requirements and Skills

• Excellent motivational and influencing skills, with high integrity.
• Visionary with effective communication skills; a role model for customer service excellence.
• Analytical, creative, proactive, driven.
• Effective contributor across all business activities.
• Politically astute, energetic, confident, and stable in manner.
• Organized, able to prioritize and deliver under high pressure.
• Deep understanding of building services operational and performance guidelines for regulatory compliance.
• Ability to produce reports and develop policies.
• Knowledge of data analysis and risk assessment.
• Excellent organizational and motivational skills.
• Outstanding attention to detail and observational skills.
• Exceptional communication and interpersonal skills.

Experience [Desirable]

Managerial experience at the contract level within a hard services business, including delivery of wider facilities management services and team development practices.

Aptitudes [Essential]

Electrically or mechanically qualified to NVQ level 3, with knowledge of mechanical systems, chillers, cooling towers, closed water systems, generators, ATS, STS, load bank testing, controls systems, safety circuits, BMS, PMS, EMS, PLC, lighting controls, natural gas systems, boilers, and boosters. Excellent verbal and written communication skills, numerate, and computer literate.

[Desirable]

Industry qualified to HNC level, NEBOSH qualified for collaboration with QHSE leads.

At BGIS, we believe diversity and inclusion are key to our success. We are committed to providing equal employment opportunities and fostering an inclusive environment for individuals of all backgrounds.

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