At a Glance
- Tasks: Coordinate maintenance works and support engineers for efficient service delivery.
- Company: Join a supportive team at BGIS, committed to inclusivity and growth.
- Benefits: Enjoy competitive salary, training opportunities, and a focus on employee wellbeing.
- Other info: Dynamic work environment with great career progression opportunities.
- Why this job: Be the backbone of operations and make a real difference in service management.
- Qualifications: Previous experience in administration or coordination is a plus; strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Description
Reports To
Team Leader
Job Purpose
The Service Desk Coordinator provides administrative support across maintenance contracts, ensuring planned and reactive works are managed efficiently.
The role supports engineers, subcontractors, customers and operational teams to ensure service delivery, compliance and accurate invoicing.
Key Responsibilities
- Manage jobs through the CAFM system.
- Schedule and coordinate reactive and planned maintenance works.
- Liaise with engineers, subcontractors and suppliers to arrange attendance.
- Raise purchase orders and process related documentation.
- Communicate with customers regarding job updates and site access requirements.
- Ensure all job records, reports and certificates are uploaded and maintained.
- Prepare completed works for invoicing.
- Update customer portals and internal systems with relevant information.
- Monitor progress of maintenance activities and follow up outstanding actions.
- Support the Service Desk and Administration teams during periods of absence or high workload.
- Respond to customer enquiries via phone and email.
- Assist with timesheets, invoicing, supplier queries and operational reporting.
Skills & Experience
- Previous experience in a Service Desk, Helpdesk, Administration or Coordination role.
- Strong organisational and communication skills.
- Good attention to detail and ability to manage multiple tasks.
- Experience using CAFM systems is desirable.
- Proficient in Microsoft Office, including Outlook, Excel and Word.
- Experience within Facilities Management, Engineering Services or Maintenance environments would be advantageous.
Qualifications
- GCSEs (or equivalent) in Maths and English.
- Administrative or customer service qualifications are desirable but not essential.
What We Offer
- Competitive salary.
- Training and development opportunities.
- Career progression opportunities.
- Supportive and collaborative working environment.
- Employee wellbeing and benefits programme.
BGIS is an equal opportunities employer and is committed to creating an inclusive workplace where everyone can thrive. #BGISUK #LI-JC2
Service Desk Co-ordinator in Derby employer: BGIS
BGIS is an excellent employer that values its employees by fostering a collaborative and supportive work culture in the heart of London. With a strong focus on professional development, we offer numerous growth opportunities and training programs to enhance your skills in building services. Our commitment to safety and compliance ensures a rewarding work environment where you can make a meaningful impact while enjoying the vibrant city life.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Co-ordinator in Derby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BGIS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BGIS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Co-ordinator in Derby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BGIS:Your cover letter is your chance to shine! Tell us why you want to work at BGIS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BGIS!
How to prepare for a job interview at BGIS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
