At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a global company with a supportive and collaborative culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for career progression.
- Other info: Dynamic role with hands-on exposure to modern technologies and excellent growth potential.
- Why this job: Make a real difference by helping people optimise their technology experience.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 and Windows systems.
The predicted salary is between 30000 - 40000 € per year.
Location: Derby, Alfreton
Hybrid working (after training period 4+1).
Are you an experienced IT Support Engineer looking for your next challenge? We're looking for a talented 1st & 2nd Line IT Support Engineer to join our Global company with an office based in South Normanton. You'll deliver high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology.
Key Responsibilities for the role of IT Support Engineer:
- Provide 1st and 2nd Line IT support via phone, remote tools, and ticketing system.
- Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure.
- Troubleshoot problems related to Active Directory, group policies, and user access permissions.
- Configure and deploy PCs, laptops, mobile devices, and peripherals.
- Investigate and propose automation solutions where possible to elevate heavy problem solving.
- Escalate complex technical issues to 3rd Line Support or external vendors where necessary.
- Build and maintain detailed and accurate process documentation and user guides.
- Follow IT security, data protection, and backup policies at all times.
Skills & Experience Required:
- Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd Line).
- Strong working knowledge of Microsoft 365 / Office 365, Windows 10/11, Intune, Azure AD and PowerApps.
- Some working knowledge of SQL Databases and PowerBi preferable.
- Familiar with Active Directory, Fault finding, laptop build and asset management.
- Experience using ITSM / ticketing tools (such as Freshdesk, Zendesk, or ServiceNow).
- Excellent troubleshooting, communication, and customer service skills.
- Ability to manage multiple tickets and prioritise effectively.
- A proactive, hands-on approach with strong attention to detail.
- Work with a supportive and collaborative IT team.
- Hands-on exposure to a wide range of modern technologies.
- Excellent opportunity to progress your IT career in a varied, technical environment.
- SharePoint design experience preferable.
IT Operations Support Analyst in Derby employer: BGIS
Join a dynamic and supportive team as an IT Operations Support Analyst in Derby, where you'll have the opportunity to enhance your technical skills while providing exceptional service to users. Our hybrid working model promotes a healthy work-life balance, and we prioritise employee growth through continuous training and exposure to cutting-edge technologies. With a collaborative culture and a commitment to innovation, this role offers a rewarding path for those looking to advance their IT careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Support Analyst in Derby
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Operations Support Analyst role.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. We recommend practising common scenarios you might face in the role, especially around Office 365 and Azure. Show them you’re ready to tackle any tech challenge!
✨Tip Number 3
Don’t forget to showcase your customer service skills! As an IT Support Engineer, you’ll be helping users every day. We suggest sharing examples of how you’ve turned a frustrated user into a happy one in past roles.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that IT Operations Support Analyst position!
We think you need these skills to ace IT Operations Support Analyst in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Operations Support Analyst role. Highlight your experience with Office 365, Windows 10/11, and any troubleshooting skills you have. We want to see how your background fits with what we're looking for!
Show Off Your Skills:In your cover letter, don’t just list your skills—show us how you've used them in real situations. Talk about specific problems you've solved or projects you've worked on. This helps us see your problem-solving abilities in action!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at BGIS
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365, Windows 10/11, and Azure. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, prepare examples that highlight your communication and customer service abilities. Think about times when you turned a frustrated user into a satisfied one – those stories will resonate well!
✨Familiarise Yourself with ITSM Tools
If you’ve used ticketing systems like Freshdesk or ServiceNow, be prepared to talk about your experience with them. If not, do a bit of research on how these tools work and be ready to discuss how you would manage multiple tickets effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the technologies they use, and opportunities for growth. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
