Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor and optimise building systems using real-time data to enhance performance.
- Company: Join BGIS, a tech-driven leader in building performance and sustainability.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Make a real impact on energy efficiency and occupant comfort while working with cutting-edge technology.
- Qualifications: City & Guilds or NVQ Level 3 in Electrical/Mechanical Engineering is essential.
- Other info: Ideal for tech-savvy individuals passionate about sustainability and smart building technologies.
The predicted salary is between 36000 - 60000 £ per year.
About the Remote Command Centre (RCC)
The BGIS Remote Command Centre (RCC) is a technology-driven hub that leverages advanced analytics, real-time monitoring, and expert interventions to optimise building performance remotely. By utilising a team of subject matter experts, the RCC reduces operational costs, improves energy efficiency, enhances occupant comfort, and supports clients in achieving sustainability goals.
Key RCC functions include:
- 24/7 monitoring of critical building systems
- Remote interventions to resolve inefficiencies
- Management and reporting of operational risks
- Support for IoT mobilisation and smart building technologies
- Continuous improvement through data-driven insights
Purpose of Job
The RCC Operative is responsible for the proactive monitoring and remote optimisation of building systems. Using real-time data from Building Management Systems (BMS), Fault Detection & Diagnostics (FDD) platforms, and IoT telemetry, the RCC Operative identifies inefficiencies, executes first-line interventions, and supports on-site teams to maintain and enhance building performance.
This role ensures reduced energy consumption, improved occupant comfort, operational resilience, and compliance with sustainability objectives.
Key Responsibilities
- Real-Time Monitoring & Issue Identification
- Monitor BMS, HVAC, lighting, and IoT systems for anomalies, inefficiencies, and operational risks.
- Triage and resolve first-stage BMS issues, escalating when necessary.
- Analyse telemetry data to maintain optimal environmental conditions.
- Workflow Triage & Closure
- Receive, log, prioritise, and manage RCC service requests through the workflow management system.
- Ensure timely closure of RCC tickets and interventions in line with defined SLAs. (Client Specific)
- Verify completion of actions and provide feedback to stakeholders.
- Reporting & Impact Analysis
- Produce clear and timely reports detailing interventions raised by the RCC, actions taken, and closures achieved.
- Quantify the impact of RCC interventions, such as response time, resolution time, first-time fix rate, energy savings, improved system performance, or reduced operational risk.
- Track and communicate trends in recurring issues to support root cause analysis and continuous improvement.
- Contribute to monthly/quarterly client reports highlighting RCC performance metrics and key insights.
- Remote Intervention & Coordination
- Apply remote interventions to correct system inefficiencies.
- Coordinate with on-site teams and external contractors for complex interventions.
- Record all interventions for compliance and reporting purposes.
- Performance Optimisation
- Adjust and fine-tune FDD rules to suit specific site conditions.
- Recommend control strategy enhancements to minimise energy waste.
- Contribute to continuous commissioning and operational excellence initiatives.
- IoT & Smart Building Support
- Assist with IoT device integration and telemetry management.
- Provide technical support for IoT overlays and system troubleshooting.
- Collaborate on smart building technology deployments.
- Continuous Improvement
- Collect client and team feedback to refine RCC processes.
- Stay informed on emerging technologies and best practices.
- Contribute to RCC knowledge-sharing and playbooks.
- Compliance & Security
- Follow strict change control processes for all BMS and smart system adjustments.
- Ensure data integrity, cybersecurity, and operational compliance.
- Maintain accurate audit trails of system access and configuration changes.
Essential System Knowledge
The RCC Operative must have working knowledge of the following:
- Building Management Systems (TREND, Tridium Niagara, or similar).
- Fault Detection & Diagnostics (FDD) platforms.
- IoT telemetry and device management systems.
- Energy management dashboards and analytics tools.
- Understanding of HVAC, lighting, and critical building services.
Candidate Specification
Qualification / Training
Essential Desirable Recognised City & Guilds or NVQ Level 3 in Electrical/Mechanical Engineering or related discipline Smart Building or BMS certifications (e.g., Trend IQ Vision, Niagara Framework) Foundational training in Building Services Controls or BMS Operations ISO 50001 / NABERS / BREEAM / LEED awareness Basic knowledge of energy management principles Cybersecurity training for building systems
Experience and Knowledge
Essential Desirable Experience monitoring, maintaining, or optimising BMS/HVAC systems Prior experience in a Remote Command Centre or similar environment Ability to analyse building performance data to identify inefficiencies Familiarity with IoT device deployment and telemetry Knowledge of energy efficiency and sustainability principles Understanding of Net Zero Carbon and NABERS frameworks Practical understanding of property-related Health & Safety legislation Experience with reliability engineering (e.g., FMEA) Strong written and verbal communication skills Ability to contribute to continuous commissioning strategies Ability to coordinate with multi-disciplinary teams and contractors Exposure to advanced smart building platforms and analytics #J-18808-Ljbffr
Building Performance - RCC Operative employer: BGIS
Contact Detail:
BGIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building Performance - RCC Operative
✨Tip Number 1
Familiarise yourself with Building Management Systems (BMS) and Fault Detection & Diagnostics (FDD) platforms. Understanding how these systems work will give you a significant edge during interviews, as you'll be able to discuss your insights and experiences confidently.
✨Tip Number 2
Network with professionals in the building performance and smart technology sectors. Attend industry events or join online forums where you can connect with others who work in similar roles. This can lead to valuable referrals and insider information about job openings.
✨Tip Number 3
Stay updated on the latest trends in energy efficiency and sustainability. Being knowledgeable about current technologies and practices will not only enhance your understanding but also demonstrate your commitment to the field during discussions with potential employers.
✨Tip Number 4
Prepare to discuss specific examples of how you've identified and resolved inefficiencies in previous roles. Having concrete instances ready will showcase your problem-solving skills and ability to contribute to operational excellence, which is crucial for the RCC Operative position.
We think you need these skills to ace Building Performance - RCC Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Building Management Systems (BMS), HVAC systems, and any IoT technologies you've worked with. Use specific examples to demonstrate your skills in monitoring and optimising building performance.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of RCC Operative. Mention how your background aligns with the responsibilities outlined in the job description, particularly your experience with real-time data analysis and remote interventions.
Highlight Relevant Qualifications: Clearly list any qualifications or certifications related to Electrical/Mechanical Engineering, BMS, or smart building technologies. If you have training in energy management principles or cybersecurity for building systems, make sure to include that as well.
Showcase Communication Skills: Since the role involves coordinating with on-site teams and external contractors, emphasise your strong written and verbal communication skills. Provide examples of how you've effectively communicated technical information in previous roles.
How to prepare for a job interview at BGIS
✨Know Your Systems
Familiarise yourself with Building Management Systems (BMS) and Fault Detection & Diagnostics (FDD) platforms. Be prepared to discuss your experience with these systems and how you've used them to identify inefficiencies in the past.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've triaged and resolved issues in a timely manner. Highlight your ability to analyse telemetry data and make informed decisions to optimise building performance.
✨Showcase Communication Abilities
As the role involves coordinating with on-site teams and external contractors, practice articulating your thoughts clearly. Be ready to explain how you would communicate complex technical information to non-technical stakeholders.
✨Stay Updated on Industry Trends
Research emerging technologies and best practices in building performance optimisation. Showing that you're proactive about continuous improvement will demonstrate your commitment to the role and the company's sustainability goals.
