At a Glance
- Tasks: Provide operational support and ensure high service delivery across engineering contracts.
- Company: Dynamic company in Central London focused on diversity and inclusion.
- Benefits: Full-time role with opportunities for growth and a supportive team environment.
- Other info: Fast-paced environment with a commitment to diversity and career development.
- Why this job: Join a vibrant team and make a real impact in contract support.
- Qualifications: Experience in contract support or administrative roles, strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Job Description
- Lead Contract Support
- Type: Full-time, Permanent
We are looking for a Lead Contract Support to join our team in London, providing vital operational and administrative support across our engineering and facilities contracts.
In this role, you will ensure high standards of service delivery, strong financial administration, and excellent client communication.
- What You’ll Be Doing
- Act as the first point of escalation for day-to-day queries from the BGIS team and clients.
- Oversee daily workflow, ensuring tasks are actioned, prioritised, and completed on time.
- Produce financial and statistical reports for the contract portfolio.
- Raise work orders, jobs, and quotations, and generate purchase orders for engineers and subcontractors.
- Manage monthly billing processes and ensure accurate completion of all paperwork.
- Monitor and manage Work In Progress (WIP) to support timely invoicing.
- Ensure Planned Preventative Maintenance (PPM) tasks are raised, closed, and documented.
- Maintain accurate and compliant client documentation and subcontractor records.
- Process weekly timesheets, job sheets, expenses, holiday and sickness logs.
- Process supplier and subcontractor invoices, resolving queries where needed.
- Support and coach your team to deliver excellent customer service at all times.
- Take ownership of assigned tasks through to completion.
- What We’re Looking For
- Experience in a Contract Support, Helpdesk, or FM administrative role.
- Previous experience overseeing or supporting a team (desirable but not essential).
- Good understanding of financial processes, WIP, and reporting.
- Familiarity with work order systems and purchase order processes.
- Strong communication and organisation skills.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Ability to manage multiple tasks in a fast-paced environment.
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation.
We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.
We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success! #BGISUK
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Senior Contract Support employer: BGIS UK & Europe
BGIS UK & Europe is an exceptional employer, offering a vibrant work culture in the heart of London where innovation and collaboration thrive. Employees benefit from comprehensive professional development opportunities, competitive compensation packages, and a commitment to maintaining a healthy work-life balance, making it an ideal place for those looking to grow their careers while delivering high-quality service in facilities management.
