Shift Leader in London

Shift LeaderJob Description

Purpose of the RoleThe Shift Leader is responsible for overseeing the safe and effective delivery of technical operations across a commercial property on a rotating shift basis. Working as part of a 24/7 engineering team, this role ensures all reactive, planned, and critical maintenance activities are carried out to a high standard, while supporting and guiding engineers throughout the shift.

Key Responsibilities

Lead and supervise a shift engineering team, ensuring tasks are completed safely, efficiently, and to required standards.

Carry out both planned and reactive maintenance across mechanical, electrical, and building services equipment.

Monitor and manage critical systems, including BMS, HVAC, electrical distribution, and life safety systems.

Act as the first point of technical escalation during the shift, providing guidance, fault diagnosis, and decision‐making support.

Coordinate work allocation, ensuring the shift team responds promptly to customer requests and site priorities.

Ensure maintenance activities comply with site procedures, industry standards, and statutory requirements.

Complete shift reports, logbooks, permit‐to‐work documentation, and compliance records.

Escalate urgent or high‐risk issues to senior management as required.

Support the delivery of Planned Preventative Maintenance (PPM) and ensure tasks are completed within SLA timeframes.

Liaise with on‐site contractors, ensuring they follow correct safety processes and are properly supervised.

Assist with incident response, including system failures, alarms, and emergency situations.

Maintain clear communication with the client, control room, and other shift teams to ensure operational continuity.

Promote a strong culture of safety, quality, and teamwork.

Ensure handovers between shifts are clear, accurate, and timely.

Accountabilities

Reports to the Engineering Manager / Shift Manager (depending on site structure).

Responsible for the performance and conduct of shift engineers.

No direct budget responsibility but expected to operate with strong financial and risk awareness.

Essential Requirements

Recognised technical qualification in Electrical or Mechanical Engineering (e.g., City & Guilds, NVQ Level 3, Apprenticeship, or equivalent).

Proven experience working in a commercial building maintenance environment.

Previous experience working within a shift engineering or critical environment team.

Strong technical understanding of building services systems (electrical, mechanical, HVAC, BMS, etc.).

Ability to lead a team during fast‐paced high‐pressure situations.

Strong problem‐solving skills and ability to diagnose faults on complex systems.

Good communication skills and a proactive customer‐focused attitude.

Competence in maintaining accurate records, logs, and compliance documentation.

Ability to work 24/7 shift patterns, including nights, weekends, and bank holidays.

Desirable Requirements

Experience working in critical environments such as data centres, financial institutions, hospitals, etc.

Authorised Person (AP) or Competent Person (CP) certification in electrical, HV/LV, permit‐to‐work, or mechanical systems.

Additional multi‐skilled capabilities such as plumbing, fabric repairs, or controls.

Experience supervising contractors and leading engineering teams.

Understanding of health & safety legislation and safe systems of work.

LocationThe Leadenhall Building (Cheesegrater)

Equal Opportunity StatementBGIS is an equal opportunities employer and is committed to a barrier‐free recruitment process for all candidates.

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