General Maintenance Technician in London

A General Maintenance Technician plays a crucial role in ensuring the smooth operation and maintenance of equipment, facilities, and building systems. The role involves responding to routine and emergency repair requests, coordinating with external specialists, and maintaining a safe and functional environment.

Key Responsibilities

• Routine and Emergency Repairs: Promptly address routine and emergency repair requests, fixing equipment, fixtures, fittings, and building systems.
• Team Support: Work as part of a broader maintenance team, collaborating with colleagues on complex issues.
• Buddy System: Receive mentorship and on-the-job training as part of the buddy or mentor partnership.
• Fault Reporting: Receive and prioritize maintenance requests from occupants or employees, responding to reports of broken or faulty items.
• Routine Inspections: Conduct building inspections to identify potential maintenance issues before they become major problems, ensuring safety and operational readiness.
• Liaison with Specialists: Coordinate and liaise with external specialists or contractors for complex or specialised maintenance tasks.
• Non-Technical Role: Facilitate and coordinate maintenance activities rather than perform specialised technical work in electrical, plumbing, HVAC, etc.
• Reactive Help Desk: Manage daily reactive help desk, prioritising incoming maintenance requests and ensuring timely completion.
• Monitoring and Follow-Up: Track and monitor progress of maintenance work from initial request to completion, ensuring occupant satisfaction.
• Sub-Contractor Escort: Escort sub-contractors to various facility locations, ensuring safe access.
• Minor Planned Preventative Maintenance (PPM): Involved in minor PPM tasks to prevent equipment breakdowns through regular inspections.
• Assist Shift Teams: Support shift teams with daily tasks to ensure continuous maintenance coverage.
• Fabric Maintenance: Undertake running and painting, decorating tasks to maintain service levels and a visually appealing environment.
• Stock Management: Load, unload and safely store stock, equipment, spares and deliveries.
• Lighting Maintenance: Replace bulbs, tubes and clean lighting diffusers in line with BGIS electrical safety rules and LOTO process.
• Engineering Support: Assist the BGIS engineering team to meet or exceed service levels and customer expectations for all planned and reactive engineering activities.
• Documentation: Complete relevant paperwork for PPM, reactive and breakdown works, passing it promptly to the contract administrator.
• Water Management: Assist the Water Treatment Engineer in compiling Water Management System logbooks as directed.
• Safety Documentation: Prepare Method Statements and Risk Assessments ready for supervisor/contract manager sign-off; verify RAMS before use and maintain comprehensive maintenance records.
• Permissions: Note that a GMT with less than 4 years of M&E experience will be prohibited from writing access & permits to work where RAMS are signed off by the supervisor/contract manager. Those who fall into these criteria may attend PTW training but for knowledge only. No GMT will have the authority to write electrical permits.
• Additional Tasks: Perform any other tasks directed by the account management team.
• Safety Reporting: Produce required near-miss reports, dynamic risk assessments and detailed records of site activities, and challenge or escalates non-compliance when necessary.

At BGIS we believe that diversity and inclusion is a key business driver. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success.