At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a global company with a supportive and collaborative culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for career progression.
- Other info: Dynamic role with hands-on exposure to modern technologies and excellent growth potential.
- Why this job: Make a real difference by helping people optimise their technology experience.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 and Windows systems.
The predicted salary is between 40000 - 45000 £ per year.
Location: Derby, Alfreton
Hybrid working (after training period 4+1).
Are you an experienced IT Support Engineer looking for your next challenge? We're looking for a talented 1st & 2nd Line IT Support Engineer to join our Global company with an office based in South Normanton. You'll deliver high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology.
Key Responsibilities for the role of IT Support Engineer:
- Provide 1st and 2nd line IT support via phone, remote tools, and ticketing system. Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure.
- Troubleshoot problems related to Active Directory, group policies, and user access permissions.
- Configure and deploy PCs, laptops, mobile devices, and peripherals. Investigate and propose automation solutions where possible to elevate heavy problem solving.
- Escalate complex technical issues to 3rd line support or external vendors where necessary.
- Build and maintain detailed and accurate process documentation and user guides.
- Follow IT security, data protection, and backup policies at all times.
Skills & Experience Required:
- Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd line).
- Strong working knowledge of Microsoft 365 / Office 365, Windows 10/11, Intune, Azure AD and PowerApps. Some working knowledge of SQL databases and PowerBi preferable.
- Familiar with Active Directory, fault finding, laptop build and asset management.
- Experience using ITSM / ticketing tools (such as Freshdesk, Zendesk, or ServiceNow).
- Excellent troubleshooting, communication, and customer service skills.
- Ability to manage multiple tickets and prioritise effectively.
- A proactive, hands‑on approach with strong attention to detail.
- Work with a supportive and collaborative IT team.
- Hands‑on exposure to a wide range of modern technologies.
- Excellent opportunity to progress your IT career in a varied, technical environment.
- SharePoint design experience preferable.
IT Operations Support Analyst in Leicester employer: BGIS UK & Europe
Join a dynamic global company in Derby, where we prioritise employee growth and a collaborative work culture. As an IT Operations Support Analyst, you'll benefit from hybrid working arrangements after your training period, access to cutting-edge technologies, and opportunities for career advancement in a supportive environment that values problem-solving and innovation.
