At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a global company with a supportive and collaborative culture.
- Benefits: Enjoy hybrid working, competitive salary, and career progression opportunities.
- Other info: Dynamic role with hands-on exposure to modern technologies.
- Why this job: Make a real difference by helping people optimise their technology experience.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 and Windows.
The predicted salary is between 30000 - 40000 € per year.
Location: Derby, Alfreton
Hybrid working (after training period 4+1).
Are you an experienced IT Support Engineer looking for your next challenge? We are looking for a talented 1st & 2nd Line IT Support Engineer to join our Global company with an office based in South Normanton. You will deliver high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology.
Key Responsibilities for the role of IT Support Engineer:
- Provide 1st and 2nd line IT support via phone, remote tools, and ticketing system.
- Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure.
- Troubleshoot problems related to Active Directory, group policies, and user access permissions.
- Configure and deploy PCs, laptops, mobile devices, and peripherals.
- Investigate and propose automation solutions where possible to elevate heavy problem solving.
- Escalate complex technical issues to 3rd line support or external vendors where necessary.
- Build and maintain detailed and accurate process documentation and user guides.
- Follow IT security, data protection, and backup policies at all times.
Skills & Experience Required:
- Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd line).
- Strong working knowledge of Microsoft 365 / Office 365, Windows 10/11, Intune, Azure AD and PowerApps.
- Some working knowledge of SQL databases and PowerBi preferable.
- Familiar with Active Directory, fault finding, laptop build and asset management.
- Experience using ITSM / ticketing tools (such as Freshdesk, Zendesk, or ServiceNow).
- Excellent troubleshooting, communication, and customer service skills.
- Ability to manage multiple tickets and prioritise effectively.
- A proactive, hands-on approach with strong attention to detail.
- Work with a supportive and collaborative IT team.
- Hands-on exposure to a wide range of modern technologies.
- Excellent opportunity to progress your IT career in a varied, technical environment.
- SharePoint design experience preferable.
IT Operations Support Analyst employer: BGIS UK & Europe
Join a dynamic and supportive team as an IT Operations Support Analyst in Derby, where you will have the opportunity to enhance your technical skills while providing exceptional service to users. Our hybrid working model promotes a healthy work-life balance, and we are committed to fostering employee growth through continuous learning and exposure to cutting-edge technologies. With a collaborative culture and a focus on innovation, this is an excellent place for IT professionals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that IT Operations Support Analyst role.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. We recommend practising common scenarios you might face in the role, especially around Office 365 and Azure. Show them you’re ready to tackle any tech challenge!
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication and customer service are key in IT support. We suggest sharing examples of how you’ve helped users in the past during your interviews to really stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Operations Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with IT support, especially in areas like Office 365 and Windows 10/11. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're excited about the IT Operations Support Analyst role and how your background makes you a perfect fit. We love hearing about your passion for helping others with tech!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled tricky IT issues in the past. We’re all about problem-solving here at StudySmarter, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at BGIS UK & Europe
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365, Windows 10/11, and Azure. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you not only understand the systems but can also apply your knowledge practically.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved issues in previous roles. Think about times when you had to escalate a problem or propose an automation solution. This will demonstrate your proactive approach and ability to think critically under pressure.
✨Familiarise Yourself with ITSM Tools
If you've used ticketing systems like Freshdesk or ServiceNow, be ready to talk about your experience. If not, do a bit of research on how these tools work and their importance in IT support. This shows you're keen to learn and adapt to new environments.
✨Communicate Clearly and Confidently
Since excellent communication is key in this role, practice explaining technical concepts in simple terms. During the interview, make sure to listen carefully and respond thoughtfully. This will highlight your customer service skills and ability to work well with others.
