BGIS UK & Europe seeks a Helpdesk & Performance Manager to lead the central London helpdesk, ensuring effective incident handling, documentation, and customer communication throughout the lifecycle. You will drive service excellence, oversee planned maintenance coordination, analyse trends, and build governance and processes across global IT systems to support contract requirements.
This role demands strong leadership and a proactive approach to improve response times and customer satisfaction
#J-18808-Ljbffr
Helpdesk Performance & Service Delivery Lead employer: BGIS UK & Europe
BGIS is an exceptional employer, offering a dynamic work environment at the iconic London Bridge site where innovation meets tradition. Employees benefit from a strong focus on professional development, with opportunities for growth in technical skills and leadership roles, all while being part of a collaborative team that prioritises safety and quality. The company fosters a culture of inclusivity and support, ensuring that every team member feels valued and empowered to contribute to the success of critical building systems.
