Technical Contract Manager

Purpose of the Role

The Technical Contract Manager is responsible for leading, managing, and developing all technical and operational aspects of the contract for a key site in Central London. The role ensures all financial, compliance and performance targets are achieved or exceeded. This position requires strong electrical or mechanical knowledge, experience working within critical environments, and close liaison with the client, Helpdesk Manager and internal senior managers. The operation must be proactive, technically strong, and consistently focused on delivering exceptional customer satisfaction.

Key Responsibilities

• Overall responsibility for site Health & Safety and the engineering team’s adherence to safe working practices.
• Work closely with Contract Support to ensure service levels are consistently maintained.
• Provide strong technical leadership and ensure the planned development of the contract, meeting and exceeding all contractual obligations.
• Support the Helpdesk to achieve high levels of customer satisfaction.
• Maintain excellent client relationships and attend monthly client meetings as required.
• Ensure the contract maintains safe working conditions and high compliance standards.
• Communicate and implement all business policies and processes across the contract.
• Provide Weekly Flash Reports to clients and internal management.
• Work collaboratively with Senior Management to drive operational improvements and team performance.
• Ensure full statutory and code compliance across the site.
• Oversee PPM planning for all technical systems and ensure works follow manufacturer guidelines and HVCA SFG20.
• Own the return and accuracy of PPM and work‑related documentation.
• Manage risk, including operational, technical, and compliance risks.
• Lead engineering teams, ensuring competency, development, and succession planning.
• Full responsibility for the contract P&L including WIP, debt, forecasting and budget control.
• Manage any disciplinary or conflict issues appropriately.
• Ensure accurate and up‑to‑date asset registers are maintained.
• Oversee efficient procurement of materials, equipment, and specialist services.
• Produce dilapidation reports and monthly operational reports.
• Ensure additional services, variations, and projects are captured and progressed.
• Proactively identify and quote for additional works.
• Provide technical support to engineers, helpdesk and clients when required.
• Investigate major operational incidents and submit detailed reports.
• Ensure engineers are equipped with the correct tools and conduct regular tool and equipment inspections.
• Maintain calibration of specialist testing equipment.
• Ensure effective contract review, audit and quality control processes are in place.
• Ensure engineering staff present a professional image and wear correct uniform/PPE.
• Carry out monthly site reviews and at least two audits per year per contract.
• Conduct engineer performance appraisals.
• Ensure all callouts are responded to promptly in conjunction with the Helpdesk.
• Deliver monthly toolbox talks and promote a strong safety culture.
• Prepare quotations by providing labour breakdowns and supplier information.
• Attend operational meetings as required.
• Maintain regular communication with the engineering team.
• Carry out monthly audits of PPM and reactive works, reporting findings to the manager.
• Ensure accurate use and maintenance of site logbooks.
• Maintain high levels of customer service and represent BGIS values at all times.
• Ensure completion of all third‑party contractor works.
• Recommend improvements to enhance service provision and operational efficiency.

Accountabilities

• Reports to the Operations Manager / Account Manager.
• Responsible for management of engineering staff and subcontractors.
• Full responsibility for operational delivery and contract performance; no direct budget ownership but full P&L accountability.
• Strong technical background — HNC or above in Electrical or Mechanical Engineering.
• Recognised technical qualification with an electrical or mechanical bias.
• Extensive experience working within critical environments (e.g. data centres, financial services, healthcare, critical infrastructure or large estates).
• Proven experience delivering hard FM services on a complex site.
• Demonstrable experience leading engineering teams.
• Strong technical knowledge of building services plant and systems including HVAC, electrical distribution, BMS, mechanical plant, etc.
• Excellent communication, client engagement and relationship management skills.
• Fully competent in managing PPM, reactive maintenance, statutory compliance, and safe systems of work.
• Experience managing contracts in Central London.
• Experience building engineering teams or restructuring technical operations.
• Multi‑skilled technical background.
• Experience with CAFM, asset management and reporting tools.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organisation. We are committed to maintaining a barrier‑free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognise that promoting diversity is an essential component of our continuing pursuit for organisational success!