At a Glance
- Tasks: Lead teams to deliver exceptional service and exceed client expectations.
- Company: Join a dynamic company focused on client satisfaction and operational excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Make a real impact by managing key contracts and building strong client relationships.
- Qualifications: Technical qualifications and strong leadership skills are essential.
The predicted salary is between 60000 - 80000 £ per year.
Ensure satisfactory delivery of services against contractual terms and conditions, meeting and exceeding client expectations and ensuring BGIS contractual expectations are achieved. Ensure the availability of all critical systems to minimise risk to the client’s business. Ensure all maintenance work is carried out in accordance with client and company policies, procedures and health & safety legislation.
Key Responsibilities
- Maintain consistently high levels of client satisfaction and support growth of the contract portfolio.
- Manage day-to-day enquiries from BGIS teams, subcontractors and clients.
- Deliver and exceed contractual P&L expectations and maintain detailed contract knowledge.
- Attend and contribute to internal monthly contract reviews.
- Ensure subcontractor documentation remains compliant and up to date.
- Deliver against agreed KPIs and SLAs.
- Produce monthly reports detailing contract performance, budget variances and mitigation actions.
- Attend strategic and operational meetings with clients.
- Coordinate subcontractor attendance for technical and non-technical works.
- Liaise with suppliers and subcontractors regarding pricing and service delivery.
- Ensure all equipment is maintained to a high standard.
- Support HR and disciplinary processes alongside Account Managers.
- Oversee successful completion of reactive and planned maintenance works.
- Ensure health & safety compliance across all contracts in line with company and client requirements.
- Produce financial and operational reporting across the contract portfolio.
- Manage subcontractor performance through regular reviews and meetings.
- Develop and deliver training plans across engineering and management teams.
- Identify, quote and execute additional works opportunities.
- Ensure company systems and processes are correctly implemented.
- Lead engineering teams including performance management, recruitment, development, appraisals and succession planning.
- Provide leadership, coaching and support to contract managers and operational teams.
- Present contractual and financial performance to clients and BGIS leadership.
- Manage staffing levels across contracts to support operational delivery.
- Build strong customer relationships and maintain service excellence.
- Promote learning, development and employee growth.
- Support onboarding and induction of new team members.
- Promote and demonstrate BGIS core values.
- Develop and maintain succession plans.
- Provide cover and support for Contract Managers where required.
- Act as direct line manager for Contract Managers.
- Keep the Service Director updated on contract performance and operational issues.
- Act as escalation point for client teams on a 24/7 basis where required.
Essential Skills & Qualifications
- Recognised technical qualification.
- Strong customer service focus.
- Excellent management and leadership capability.
- Strong communication skills across all organisational levels.
- Strong understanding and promotion of health & safety standards.
- Demonstrates safe working practices for self and others.
Person Specification
Education
- HNC / BTEC / Degree level qualification preferred.
- Strong written and spoken English.
- Good numerical and analytical ability.
Training
- Formal Mechanical or Electrical Engineering qualification preferred.
- Apprenticeship background desirable.
Experience – Essential
- Planned Preventative Maintenance (PPM).
- Electrical services installation and fault finding.
- Building Management Systems (BMS).
- HVAC systems.
- High Voltage environments.
- Contract management experience.
Experience – Desirable
- COSHH knowledge.
- Risk Assessments.
- Water Treatment.
- C&G 17th Edition.
- High Voltage qualification.
Personal Attributes
- Strong leader and people manager.
- High customer service standards.
- Excellent verbal and written communication.
- Self-motivated, reliable and committed.
- Able to manage teams and resolve issues effectively.
- Comfortable working under pressure.
- Able to make sound decisions.
- Team-oriented approach.
- Physically fit where required.
Additional Requirements
- Flexibility to work additional hours at short notice in emergency situations.
Account Director employer: BGIS Global Integrated Solutions Limited
BGIS is an exceptional employer that prioritises employee growth and development, offering comprehensive training plans and leadership opportunities for its team members. With a strong focus on client satisfaction and operational excellence, the company fosters a collaborative work culture where employees are encouraged to excel and innovate. Located in a dynamic environment, BGIS provides a supportive atmosphere that values health and safety, ensuring that all staff can thrive while delivering outstanding service to clients.
Contact Details:
BGIS Global Integrated Solutions Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Director
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Account Director at BGIS Global Integrated Solutions Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like BGIS Global Integrated Solutions Limited or be willing to refer you for that Account Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from BGIS Global Integrated Solutions Limited who’s on the lookout for their next Account Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Account Director role at BGIS Global Integrated Solutions Limited!
We think you need these skills to ace Account Director
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at BGIS Global Integrated Solutions Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at BGIS Global Integrated Solutions Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at BGIS Global Integrated Solutions Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
