Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide second level support for trading applications and manage incident queues.
- Company: Join a global leader in financial services with a strong presence across multiple regions.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that drives innovation in financial technology and enhances trading experiences.
- Qualifications: Strong communication skills and experience in supporting trading systems are essential.
- Other info: Familiarity with DevOps and cloud technologies is a plus!
The predicted salary is between 48000 - 72000 £ per year.
Social network you want to login/join with:
Main purpose of the role:
The Production Support group provides second level support to all of the Front Office Trading applications used by our customers supporting the whole front to back life cycle across all Asset classes for all of the BGC and GFI brands. Production Support is a Global Operation with staff in the Asia, EMEA and Americas regions.
Key responsibilities:
- Providing nd line support to a range of internally and externally created trading applications
- Good knowledge of Financial Markets (Fixed Income, Foreign Exchange, Derivatives, Futures.)
- Managing the production support incident queue
- Supporting the first line EOperations team
- Liaising with internal, external customers, senior stakeholders and rd party vendors
- Performing deep dive root cause analysis on issues passed to the team and raising JIRA tickets to development where a bug is identified.
- Overseeing new projects coming into the team, ensuring that all documentation is in place and that all support members are prepared.
- Identifying process improvement opportunities and automating manual tasks.
- Documenting issues and new processes
Skills / experience required:
- Extremely good communication skills, both verbal and written
- Previous experience supporting electronic and voice trading systems
- Highly motivated individual who is adaptable to change
- SQL/Oracle/Sybase experience (Doesn’t’ have to be all three)
- Strong UNIX experience
- FIX experience
- Understanding of STP trade flows
- Good understanding of Network Connectivity
Advantageous Experience:
- Familiar with the Elastic Stack (Elasticsearch/Kibana/Logstash….)
- Familiar with Devops technologies such as Ansible/Chef/Puppet
- Familiar with AWS
- Experience with object orientated coding.
- Experience with Jira Service Desk or other relevant service desk tool
- Experience with Confluence or SharePoint
#J-18808-Ljbffr
Senior Production Support employer: BGC Group
Contact Detail:
BGC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Production Support
✨Tip Number 1
Familiarise yourself with the specific trading applications mentioned in the job description. Understanding how these systems operate will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of financial markets, especially Fixed Income, Foreign Exchange, and Derivatives. Being able to discuss current trends or recent news in these areas can set you apart from other candidates.
✨Tip Number 3
Network with professionals already working in production support or related fields. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Gain hands-on experience with tools mentioned in the job description, such as SQL, UNIX, and JIRA. Even if you don't have extensive experience, being able to discuss your familiarity with these tools can boost your confidence during interviews.
We think you need these skills to ace Senior Production Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Production Support position. Familiarise yourself with the key skills mentioned in the job description, such as knowledge of financial markets and experience with trading systems.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your communication skills, technical expertise in SQL/Oracle/Sybase, and any experience with trading applications or incident management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your background makes you a suitable candidate. Mention specific experiences that demonstrate your problem-solving abilities and your familiarity with tools like JIRA and Confluence.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in production support.
How to prepare for a job interview at BGC Group
✨Showcase Your Technical Skills
Make sure to highlight your experience with SQL, Oracle, and UNIX during the interview. Be prepared to discuss specific scenarios where you've used these skills to solve problems in production support.
✨Demonstrate Your Financial Market Knowledge
Since the role requires a good understanding of financial markets, brush up on your knowledge of Fixed Income, Foreign Exchange, and Derivatives. Be ready to discuss how this knowledge has helped you in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding incident management and root cause analysis. Think of examples from your past experiences where you successfully managed incidents or improved processes.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts. Remember, you'll need to liaise with various stakeholders, so clarity is key.
