Quality Analyst - Customer Care in London
Quality Analyst - Customer Care

Quality Analyst - Customer Care in London

London Full-Time 55000 - 65000 £ / year (est.) No home office possible
BGC Group

At a Glance

  • Tasks: Ensure accuracy and integrity of regulatory reporting while leading data quality control reviews.
  • Company: Dynamic firm focused on regulatory compliance and data quality.
  • Benefits: Competitive salary, professional development, and a collaborative work environment.
  • Other info: Opportunity to work with advanced tools and enhance your career in a supportive team.
  • Why this job: Make a real impact in regulatory reporting and mentor junior analysts.
  • Qualifications: Experience in regulatory reporting and strong analytical skills required.

The predicted salary is between 55000 - 65000 £ per year.

We are hiring a Senior Quality Assurance Analyst to join our Trade & Transaction Reporting (TTR) Data Quality function. This is a key role focused on ensuring the accuracy, completeness, and integrity of regulatory reporting across MiFID II, EMIR Refit, SFTR, and REMIT. Working closely with Technology, Operations, Compliance, and Change, you will play a central role in strengthening the firm’s reporting control framework and supporting ongoing regulatory initiatives.

Key responsibilities:

  • Lead data quality control reviews across all reporting regimes
  • Perform in-depth root cause analysis and drive remediation activities
  • Analyse large datasets to identify trends, anomalies, and data issues
  • Validate reporting accuracy using vendor platforms such as Kaizen, UnaVista, DTCC, and TradeEcho
  • Design and enhance MI, dashboards, and reporting metrics
  • Support regulatory change initiatives and UAT participation
  • Mentor junior analysts and contribute to team capability development
  • Maintain high-quality documentation and improve QA frameworks

We are looking for candidates with:

  • Strong experience in regulatory reporting data quality (MiFID II, EMIR, SFTR, REMIT)
  • A solid understanding of trade and transaction lifecycles and system flows
  • Hands-on experience with QA vendor platforms, ideally Kaizen
  • Excellent analytical, problem-solving, and stakeholder management skills
  • A strong control mindset with exceptional attention to detail

Technical skills:

  • Advanced Excel, with strong PowerPoint and Word skills
  • SQL or Python is advantageous
  • Familiarity with UnaVista, DTCC, and TradeEcho

You will be detail-driven, proactive, and structured in your approach, with the ability to communicate effectively across teams and maintain accuracy under pressure.

Quality Analyst - Customer Care in London employer: BGC Group

Join a dynamic and innovative team in London as a Senior Quality Assurance Analyst, where you will play a pivotal role in enhancing our regulatory reporting framework. We pride ourselves on fostering a collaborative work culture that encourages professional growth through mentorship and continuous learning opportunities. With a focus on employee well-being and a commitment to excellence, we offer a rewarding environment for those looking to make a meaningful impact in the financial sector.
BGC Group

Contact Detail:

BGC Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Quality Analyst - Customer Care in London

✨Tip Number 1

Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.

✨Tip Number 2

Prepare for interviews by researching the company and its culture. Understand their regulatory reporting processes and be ready to discuss how your experience aligns with their needs. We want you to shine!

✨Tip Number 3

Practice your problem-solving skills! Be ready to tackle case studies or technical questions related to data quality and regulatory frameworks. Show them you can think on your feet and handle pressure.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.

We think you need these skills to ace Quality Analyst - Customer Care in London

Regulatory Reporting Data Quality
MiFID II
EMIR
SFTR
REMIT
Root Cause Analysis
Data Analysis
QA Vendor Platforms
Kaizen
Advanced Excel
PowerPoint
Word
SQL
Python
Stakeholder Management
Attention to Detail

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Quality Analyst role. Highlight your experience with regulatory reporting and data quality, especially with MiFID II, EMIR, and other relevant frameworks. We want to see how your skills match what we're looking for!

Showcase Your Analytical Skills: In your application, don’t forget to showcase your analytical and problem-solving skills. Mention specific examples where you've analysed large datasets or performed root cause analysis. This will help us see your potential impact on our team.

Highlight Technical Proficiency: If you’ve got experience with tools like Excel, SQL, or QA vendor platforms like Kaizen, make sure to highlight that! We love seeing candidates who are technically savvy and can hit the ground running.

Apply Through Our Website: Finally, remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!

How to prepare for a job interview at BGC Group

✨Know Your Regulatory Reporting Inside Out

Make sure you brush up on your knowledge of MiFID II, EMIR, SFTR, and REMIT. Be prepared to discuss how these regulations impact data quality and reporting. Having specific examples ready will show that you understand the nuances of regulatory requirements.

✨Show Off Your Analytical Skills

Since the role involves analysing large datasets, be ready to demonstrate your analytical prowess. Bring examples of past projects where you've identified trends or anomalies in data. If you can, mention any tools or methodologies you used, especially if they relate to SQL or Python.

✨Highlight Your Experience with QA Platforms

Familiarity with vendor platforms like Kaizen, UnaVista, DTCC, and TradeEcho is crucial. Be prepared to discuss your hands-on experience with these tools. If you’ve improved processes or resolved issues using them, share those stories to illustrate your expertise.

✨Emphasise Your Attention to Detail

In a role focused on data integrity, showcasing your attention to detail is key. Prepare to talk about how you ensure accuracy in your work, perhaps through specific QA frameworks or documentation practices you've implemented in the past.

Quality Analyst - Customer Care in London
BGC Group
Location: London

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