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- Tasks: Provide top-notch support for trading platforms and troubleshoot connectivity issues.
- Company: Dynamic financial firm focused on innovative trading solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Join a fast-paced environment and make a real impact in the trading world.
- Qualifications: Experience with trading systems and strong problem-solving skills.
- Other info: Collaborative team culture with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Provide front office aligned production support for DMA and algorithmic trading platforms. Troubleshoot and resolve issues related to FIX protocol connectivity, order routing, drop copy, and post-trade workflows. Monitor order flow for rejects and failures, proactively identifying and resolving issues. Support and monitor market data feeds to maintain accuracy and performance.
Collaborate with sales, traders, and execution desks to resolve production issues and trading queries. Support EMS/OMS platforms and ensure smooth integration with middle-office and back-office systems. Partner with middle office on allocations, booking, and reconciliations.
Leverage observability and monitoring tools (Grafana, Splunk, OpenText/SiteScope/OBM) for proactive issue detection and notifications. Work with vendors on production support for OMS/EMS, FIX mapping/routing, market data, and execution connectivity. Able to take lead in incident root cause analysis and drive long-term stability improvements.
Participate in change and release management, including exchange/venue upgrades, vendor releases, and platform rollouts. Contribute to Business Continuity Planning (BCP) by taking part in Disaster Recovery (DR) tests and industry-wide SIFMA BCP exercises.
Production Support Analyst in London employer: BGC Group
Contact Detail:
BGC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those working in production support or trading. A casual chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled issues with FIX protocol or order routing. Real-life stories make you memorable!
✨Tip Number 3
Stay updated on industry trends! Familiarise yourself with the latest tools like Grafana and Splunk. Being able to chat about how these tools can help with monitoring and issue detection will definitely impress hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who can contribute to our team. Plus, applying directly gives you a better chance to stand out from the crowd.
We think you need these skills to ace Production Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Production Support Analyst role. Highlight your experience with FIX protocol, order routing, and any relevant troubleshooting skills. We want to see how your background aligns with what we do!
Showcase Your Problem-Solving Skills: In your cover letter, give us examples of how you've tackled production issues in the past. We love candidates who can demonstrate their ability to proactively identify and resolve problems, especially in fast-paced environments.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your experiences and skills. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at BGC Group
✨Know Your FIX Protocol
Make sure you brush up on your knowledge of the FIX protocol, as it's crucial for this role. Be prepared to discuss how you've handled connectivity issues in the past and any troubleshooting techniques you've used.
✨Showcase Your Monitoring Skills
Familiarise yourself with observability and monitoring tools like Grafana and Splunk. During the interview, share specific examples of how you've used these tools to proactively identify and resolve issues in a production environment.
✨Collaboration is Key
This role involves working closely with sales, traders, and execution desks. Be ready to talk about your experience collaborating with different teams to resolve production issues and how you approach communication in high-pressure situations.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss a time when you took the lead in incident root cause analysis. Highlight your approach to driving long-term stability improvements and how you ensure smooth integration with middle-office and back-office systems.
