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- Tasks: Provide first-line support, diagnose issues, and manage client communication effectively.
- Company: Join a leading financial services firm with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be the go-to expert in trading platforms and make a real difference in client experiences.
- Qualifications: Strong problem-solving skills and a passion for technology in finance.
- Other info: Dynamic team environment with opportunities to work on exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities:
- Diagnose and resolve first-line support issues within service level agreement, escalating those requiring second/third line support via the defined process and appropriate channel, ensuring full audit of support issues are clearly documented within the service desk tool.
- Manage communication for internal/external clients providing succinct, proactive updates and setting expectations through to resolution.
- Manage your own book of work and the distribution of work for the team where required.
- Ensure issues/queries reported (via phone, e-mail, MS Teams, Bloomberg or in person) are logged and tracked for audit purposes.
- Gain an understanding of the pre and post trade workflows along with the various customer workflows, to optimize issue resolution. This will include the publishing of market data, order entry and trade execution through to STP confirmation.
- Become the subject matter expert on trading platform functionalities, able to replicate production issues within UAT as well as being an integral part for new platform initiative testing.
- Perform existing daily health checks.
- Build relationships with third party vendors (ICE, Markit, LCH, Broadway, ION, Refinitiv).
- Participate in projects; this will include hosting/presenting calls/meetings offering your specialist knowledge.
eOperations - Application Support in London employer: BGC Group
Contact Detail:
BGC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eOperations - Application Support in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to application support and trading platforms. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest and highlighting a key point from your conversation can keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace eOperations - Application Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the eOperations role. Highlight your experience with first-line support and any relevant tools you've used. We want to see how your skills match what we're looking for!
Showcase Communication Skills: Since managing communication is key in this role, give examples of how you've effectively communicated with clients or team members in the past. We love seeing proactive updates and clear expectations!
Demonstrate Problem-Solving Abilities: In your application, share specific instances where you've diagnosed and resolved issues. We’re keen on your ability to handle challenges and optimise workflows, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at BGC Group
✨Know Your Stuff
Make sure you understand the trading platform functionalities and workflows mentioned in the job description. Brush up on your knowledge of market data, order entry, and trade execution processes. Being able to discuss these topics confidently will show that you're serious about the role.
✨Practice Problem-Solving
Since the role involves diagnosing and resolving support issues, prepare for scenario-based questions. Think of examples where you've successfully resolved technical problems or managed client communications. This will demonstrate your ability to handle real-life situations effectively.
✨Communication is Key
You'll need to manage communication with both internal and external clients, so practice articulating your thoughts clearly and succinctly. Consider how you would provide updates and set expectations during a support issue. Good communication skills can set you apart from other candidates.
✨Build Relationships
The job requires building relationships with third-party vendors, so think about how you can showcase your interpersonal skills. Prepare to discuss any past experiences where you've successfully collaborated with external partners or teams, as this will highlight your ability to work well with others.
