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For Companies At a Glance
- Tasks: Join our team to tackle technical issues in trading applications and ensure system stability.
- Company: BGC Group is a global leader in financial services, specializing in trading solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration across regions.
- Why this job: Be part of a critical team that impacts trading operations and enhances your tech skills.
- Qualifications: Strong communication skills and experience with trading systems are essential; familiarity with SQL and UNIX is a plus.
- Other info: Ideal for motivated individuals eager to learn and adapt in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Production Support Analyst
The team is responsible for managing and resolving technical issues that affect the production environment of BGC Group. The team plays a critical role in maintaining system stability, troubleshooting, and ensuring that any disruptions are quickly addressed to minimize downtime. Support coverage spans all Front Office trading applications, Hybrid and Electronic, across all asset classes.
The Production Support group is a Global Operation with staff in APAC, EMEA and Americas regions.
Key responsibilities:
Providing 2nd line support to a range of internally and externally created trading applications
Good knowledge of Financial Markets (one or more of Fixed Income, FX, Equity Derivatives & Futures)
Monitoring of the Front and Middle office systems and components – Including the setting up, configuration and Maintenance of our monitoring systems
Managing the production support incident queue
Supporting the first line EOperations team
Liaising with internal, external customers, senior stakeholders and 3rd party vendors
Performing deep dive root cause analysis on issues escalated from L1 to the team and raising JIRA tickets to development where a bug is identified.
Overseeing new projects coming into the team, ensuring that all documentation is in place and that all support members are prepared.
Identifying process improvement opportunities and automating manual tasks.
Documenting issues and new processes
Skills / experience required:
Extremely good communication skills, both verbal and written
Previous experience supporting electronic and voice trading systems – particularly low latency, High Frequency platforms in the FX or Rates arenas.
Highly motivated individual who is adaptable to change
SQL/Oracle/Sybase experience (Doesn’t’ have to be all three)
Strong UNIX/Linux experience
Knowledge of common scripting languages and ability to automate common processes, and interact with existing frameworks
Strong FIX experience – other messaging protocols useful
Understanding of STP trade flows
Good understanding of Network Connectivity
Advantageous Experience
Experience with Algorithmic Trading Systems
Familiar with the Elastic Stack (Elasticsearch/Kibana/Logstash)
Familiar with Devops technologies such as Ansible/Chef/Puppet
Familiar with AWS
Experience with object orientated coding.
Experience with Jira Service Desk or other relevant service desk tool
Experience with Confluence or SharePoint
BGC Group | Production Support Analyst employer: BGC Group
Contact Detail:
BGC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BGC Group | Production Support Analyst
✨Tip Number 1
Familiarize yourself with the specific trading applications and systems mentioned in the job description. Understanding how these systems operate will give you an edge during discussions with our team.
✨Tip Number 2
Brush up on your knowledge of financial markets, especially in Fixed Income, FX, and Equity Derivatives. Being able to speak the language of finance will help you connect better with the team and demonstrate your expertise.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of past incidents where you successfully resolved technical issues. This will highlight your ability to handle the responsibilities of a Production Support Analyst.
✨Tip Number 4
If you have experience with tools like JIRA or Confluence, be ready to discuss how you've used them in previous roles. This will demonstrate your familiarity with the processes we use at BGC Group.
We think you need these skills to ace BGC Group | Production Support Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Production Support Analyst position at BGC Group. Understand the key responsibilities and required skills, especially in areas like financial markets and technical support.
Highlight Relevant Experience: In your application, emphasize any previous experience you have with electronic trading systems, particularly in low latency or high-frequency environments. Mention specific technologies you are familiar with, such as SQL, UNIX/Linux, and FIX.
Showcase Communication Skills: Since the role requires excellent communication skills, provide examples in your application that demonstrate your ability to liaise with various stakeholders, including internal teams and external customers.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the specific requirements of the job. Use keywords from the job description, such as 'root cause analysis', 'process improvement', and 'monitoring systems' to make your application stand out.
How to prepare for a job interview at BGC Group
✨Show Your Technical Expertise
Be prepared to discuss your experience with electronic and voice trading systems, especially in low latency and high-frequency environments. Highlight specific projects or challenges you've faced and how you resolved them.
✨Demonstrate Strong Communication Skills
Since the role requires liaising with various stakeholders, practice articulating complex technical issues in a clear and concise manner. Use examples from your past experiences where effective communication made a difference.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific production support incidents. Think through your approach to troubleshooting, root cause analysis, and how you would document and escalate issues.
✨Familiarize Yourself with Relevant Tools
Brush up on your knowledge of SQL, UNIX/Linux, and any scripting languages you know. If you have experience with tools like JIRA, Confluence, or AWS, be ready to discuss how you've used them in previous roles.
