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- Tasks: Provide top-notch customer support for a leading financial services product.
- Company: Lucera Financial Infrastructures, a global leader in financial technology.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the financial tech space.
- Qualifications: Experience in customer support, strong Unix/Linux skills, and a passion for technology.
- Other info: Collaborative environment with a focus on innovation and career advancement.
The predicted salary is between 28800 - 48000 £ per year.
Lucera Financial Infrastructures is hiring a Customer Support Engineer for our Belfast office to help expand our global support footprint for one of our core products, used by some of the top names in financial services.
We are looking for someone who has + years’ experience working primarily with customer support in financial services. This role is for individuals who can work effectively as part of the local and wider global team, along with the ability to work independently with a strong sense of ownership.
We are looking to talk to people with:
- A passion for technology, with an ability and desire to pick up new technologies
- Experience of first and second level support, and customer onboarding
- Understanding of support processes, and ability to react and adapt to changing circumstances
- Strong skills in Unix/Linux based environments
- Knowledge of common scripting languages and ability to automate common processes, and interact with existing frameworks
- Experience with Financial Services, in particular concepts of Market Data and Order Entry
- Excellent communication skills
Application Support Engineer in Belfast employer: BGC Group
Contact Detail:
BGC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer in Belfast
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services sector, especially those who work with customer support. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Show off your tech passion! When you get the chance to chat with potential employers, share your experiences with new technologies and how you've adapted to changes in support processes. It’ll show them you’re not just a candidate, but a tech enthusiast!
✨Tip Number 3
Prepare for those tricky questions! Brush up on your Unix/Linux skills and be ready to discuss how you've used scripting languages to automate processes. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Application Support Engineer in Belfast
Some tips for your application 🫡
Show Your Passion for Tech: Let us see your enthusiasm for technology in your application! Share any relevant experiences or projects that highlight your ability to learn new tech quickly. We love candidates who are eager to dive into the latest tools and trends.
Highlight Your Support Experience: Make sure to detail your experience in customer support, especially in financial services. We want to know how you've handled first and second level support, so share specific examples that demonstrate your skills and adaptability.
Demonstrate Your Problem-Solving Skills: In your application, showcase how you've tackled challenges in previous roles. We appreciate candidates who can think on their feet and adapt to changing circumstances, so don’t hold back on those success stories!
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description and align your skills with what we’re looking for. Remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at BGC Group
✨Know Your Tech
Brush up on your knowledge of Unix/Linux environments and common scripting languages. Be ready to discuss how you've used these skills in previous roles, especially in customer support within financial services.
✨Show Your Passion
Demonstrate your enthusiasm for technology and learning new tools. Share examples of how you've picked up new technologies quickly and how that has benefited your previous teams or projects.
✨Understand the Support Process
Familiarise yourself with typical support processes and be prepared to discuss how you adapt to changing circumstances. Think of specific instances where you've successfully navigated challenges in customer support.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since excellent communication skills are crucial for this role, consider doing mock interviews to refine your ability to explain technical concepts to non-technical stakeholders.
