Operations and Business Development Manager London, England

About Us

At BGBx, we’re driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare’s most important challenges. Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day. If you’re energized by collaboration, inspired by innovation, and motivated by work that matters, you’ll find a place to grow, contribute, and make a meaningful impact at BGBx.

The Operations & Business Development Manager is a strategic, operations-focused role that will help lead and support the continued growth of our business globally. This hybrid role is focused on three main areas: operations, business development support, and chief of staff. The individual will serve as a critical operational and strategic partner to firm leadership, support and drive business growth globally, and scale operational excellence. This position is highly visible, requiring strong executive presence, exceptional communication skills, business judgement, and the ability to operate effectively in a fast‑paced evolving environment. The Manager will partner closely with leadership within the business as well as within Finance, HR, Growth, Operations, and Talent Acquisition to help optimize the business.

Responsibilities

• Operational
• Help drive execution of operational priorities and business initiatives across the organization, including the Strategic Operating Plan
• Coordinate leadership meetings, Town Hall planning, agendas, materials, and follow‑up action tracking
• Own monthly Governance and quarterly Board prep by partnering with executive leadership team
• Help improve operational efficiency, workflows, and internal coordination
• In partnership with operations, assist leadership with staffing visibility, utilization tracking, and operational planning
• Business Development
• Support US and UK leadership in business development communications, engagements, and logistics
• In collaboration with marketing, research best practices for drafting outreach communications and work with leadership on composing outreach
• Assist in administration for project bids and proposals
• Schedule meetings for leadership
• Manage and book travel for leadership
• Coordinate proposal development, RFP responses, materials, and other business development processes
• Manage Salesforce administration and support pipeline tracking and reporting in partnership with Finance
• Assist leadership with account planning, client engagement tracking, opportunity management, and sales operations
• Coordinate conference planning, business development travel, and external client engagement activities
• Research market trends, competitive activity, and growth opportunities
• London office specific
• Act as key point of contact for UK‑based employees regarding office‑related inquiries, including coordinating space renewals and searches, ordering office supplies, office access, desk set up, etc.
• Along with our IT team, assist with IT hardware set up for employees based in the UK
• HR Related Tasks
• Support our campus recruitment efforts by assisting with scheduling and supporting interviews, as well as, pre‑screening resumes
• Manage exit process for UK departures (exit interviews, collect laptop, and company assets)
• Administer employee reviews in the performance management system and ensure timely review completion
• Monitor, communicate, and maintain firm and employee compliance with all employment policies & practices in the UK
• Assist with UK employee payroll and benefit programs

Required Qualifications

• 6+ years of experience in operations, business operations, or professional services management
• Proven ability to handle highly confidential information with discretion and professionalism
• Strong business development and proposal coordination experience, including RFP support
• Exceptional organizational, project management, and prioritization skills
• Strong attention to detail
• Experience with Salesforce a plus

What We Offer

At BGBx, we invest in our people because exceptional talent drives exceptional work. We provide a competitive rewards package designed to support your health, well‑being, professional growth, and life outside of work. Our benefits package typically includes health care insurance, retirement plans, generous paid time off and holidays, wellness benefits, life insurance, learning and development opportunities, and other resources that support our employees throughout their careers. Additional benefits may be available based on your location. Beyond benefits, you’ll find a culture built on collaboration, innovation, inclusion, and the opportunity to make a meaningful impact on healthcare and the people it serves. BGBx is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.