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- Tasks: Enhance customer experience and support the Sales Team with inquiries and order management.
- Company: Established motor vehicle parts manufacturer in Swindon.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 5+ years of customer service experience and proficiency in CRM tools.
- Other info: Ideal for multitaskers with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
A motor vehicle parts manufacturing company located in Swindon is seeking a Senior Customer Service Advisor to enhance customer experience and support the Sales Team. The role involves responding to customer inquiries, managing accounts, inputting orders, and maintaining strong relationships.
Candidates should have over 5 years of customer service experience and be proficient in CRM tools, MS Excel, and Power BI. This is a full-time position requiring strong communication skills and the ability to multitask effectively.
Senior Customer Service & Sales Support Specialist in Swindon employer: BGA
Contact Detail:
BGA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service & Sales Support Specialist in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Customer Service & Sales Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your customer service skills and be ready to share specific examples of how you've enhanced customer experiences in the past. Remember, they want to see how you can support their Sales Team effectively.
✨Tip Number 3
Show off your tech skills! Since proficiency in CRM tools, MS Excel, and Power BI is key, make sure you can demonstrate your expertise during interviews. Maybe even bring along a portfolio showcasing your work with these tools.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly shows your enthusiasm and commitment to joining the team. Don’t miss out!
We think you need these skills to ace Senior Customer Service & Sales Support Specialist in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, like using CRM tools or MS Excel. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've enhanced customer experiences in the past and how you can bring that expertise to our team.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BGA
✨Know Your Stuff
Make sure you brush up on your knowledge of CRM tools, MS Excel, and Power BI. Be ready to discuss how you've used these in past roles, as this will show that you're not just familiar with them but can leverage them effectively in a customer service context.
✨Showcase Your Experience
With over 5 years in customer service, you’ve got plenty of stories to tell. Prepare specific examples of how you've enhanced customer experiences or supported sales teams in the past. This will help demonstrate your value and fit for the role.
✨Communication is Key
Since strong communication skills are essential, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your responses and ensure you come across as approachable and professional.
✨Multitasking Mastery
Be prepared to discuss how you manage multiple tasks simultaneously. Think of examples where you successfully juggled customer inquiries, order inputting, and account management without dropping the ball. This will highlight your ability to thrive in a fast-paced environment.
