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For Companies At a Glance
- Tasks: Provide top-notch service to customers and manage various inquiries daily.
- Company: BGA is a dynamic brand focused on customer satisfaction and growth.
- Benefits: Enjoy a full-time role with opportunities for professional development and teamwork.
- Why this job: Join a vibrant team, enhance your skills, and make a real impact in customer relations.
- Qualifications: 5+ years in customer service, strong communication skills, and proficiency in MS Excel and CRM systems.
- Other info: Ideal for those who thrive in fast-paced environments and love problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
BGA are looking for a talented individual to develop and provide excellent service to new and current customers. The Senior Customer Service Advisor will be responsible for working with all areas of the business to maximise the distribution of the BGA brand, while also covering the Customer Services Manager when required. The successful candidate must possess a hands-on attitude regarding problem solving, be a good multitasker, and have a willingness to learn at speed.
Key Responsibilities
- Assist with answering all incoming telephone calls in a professional and competent manner over busy periods.
- Make outgoing calls to customers regarding queries.
- Respond to internal and external enquiries via email and phone in a timely manner.
- Input UK and Export orders via email, over the phone, and our electronic ordering system.
- Manage and update customer accounts including new accounts in our internal and WMS system.
- Manage the DPD dashboard daily.
- Work closely with UK and Export Sales, Product Management, and Marketing to maximise the distribution of the BGA brand.
- Keep the CRM and Smartsheet updated and work with reports on Power BI.
- Support the Customer Service Manager with any other duties and manage their workload while on vacation, including:
- Working closely with the UK and Export Sales Teams to produce accurate monthly forecasting vs budget for reporting purposes.
- Monitoring and adjusting the forecast throughout the month to keep the Sales Team updated on monthly goals.
- Dealing with Export documentation for shipping and customs clearance.
- Developing strong business relationships with new and existing accounts to ensure a successful trading future in the local market.
- Follow up on actions from meetings with potential customers and follow up internally on the information.
- Updating and following up tasks in the CRM.
- Working with the warehouse to ensure any stock discrepancies are dealt with in our internal systems and customers notified.
- Ensuring any special terms agreed by the Sales Team are updated for invoicing purposes.
- Managing in-house account special orders.
Essential Experience
- Experienced in using MS Excel for reporting.
- Experience in Outlook and Word.
- At least 5 plus years’ experience in a Customer Service role.
- Experience and confidence to communicate with customers and prospects over the phone.
- Confidence to obtain information and sell to customers and prospects.
- Experience in using a CRM system, Smartsheet, and Power BI.
- Experience in communicating with Director Level Management.
Desirable
- Multilingual Skills.
Senior Customer Service Advisor employer: BGA
Contact Detail:
BGA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor
✨Tip Number 1
Familiarise yourself with BGA's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Brush up on your CRM skills, especially with Smartsheet and Power BI. Being proficient in these tools will give you an edge, as you'll be expected to manage customer accounts and generate reports efficiently.
✨Tip Number 3
Practice your communication skills, particularly over the phone. Since the role involves a lot of customer interaction, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of BGA if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Senior Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've managed accounts or dealt with export documentation. Use specific examples to demonstrate your problem-solving skills and ability to multitask.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Senior Customer Service Advisor role at BGA. Mention how your experience aligns with their key responsibilities, such as managing customer accounts and working with sales teams.
Showcase Relevant Skills: Emphasise your proficiency in MS Excel, CRM systems, and communication skills. If you have multilingual abilities, make sure to highlight them as they are desirable for this position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at BGA
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples of how you've handled difficult situations or resolved customer issues effectively.
✨Demonstrate Problem-Solving Skills
Since the role requires a hands-on attitude towards problem-solving, think of scenarios where you've successfully tackled challenges. Share your thought process and the steps you took to find solutions.
✨Familiarise Yourself with Relevant Tools
The job mentions using CRM systems, Smartsheet, and Power BI. Brush up on these tools and be ready to discuss your proficiency with them, as well as any relevant reporting experience you have.
✨Prepare for Team Collaboration Questions
As the role involves working closely with various teams, prepare to discuss your experience in collaborating with others. Think of examples where teamwork led to successful outcomes, especially in a sales or customer service context.
