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For Companies At a Glance
- Tasks: Provide top-notch service to customers and manage inquiries via calls and emails.
- Company: BGA is a dynamic player in the motor vehicle manufacturing industry, focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, 28 days holiday, and a supportive team environment with growth opportunities.
- Why this job: Join a fast-growing company where your problem-solving skills can shine and make a real impact.
- Qualifications: Experience in customer service and proficiency in MS Office are essential; automotive knowledge is a plus.
- Other info: Work from our modern Swindon office, Monday to Friday, with perks like on-site parking and complimentary snacks.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor at BGA – Swindon, United Kingdom
Job Summary
We are looking for an energetic Customer Service Advisor to deliver excellent service to new and existing customers, support the Customer Services Manager, and help maximise the distribution of the BGA brand.
Key Responsibilities
- Answer all incoming telephone calls professionally and serve as the main point of contact.
- Make outgoing calls to customers regarding queries.
- Respond to internal and external enquiries via email and phone promptly.
- Enter UK and export orders via email, phone and our electronic ordering system.
- Manage and update customer accounts, including new accounts in our internal and WMS system.
- Manage the DHL dashboard daily.
- Collaborate closely with UK and Export Sales, Product Management and Marketing to maximise distribution of the BGA brand.
- Keep CRM, Smartsheet updated and prepare reports on Power BI.
- Build deep, trusted relationships with key accounts.
- Run monthly sales promotions with key accounts.
Essential Requirements
- Experience using MS Excel, Outlook and Word.
- Proven customer service or telephone‑based role experience.
- Excellent phone manner and multitasking ability.
- Fluent in English.
- Highly motivated, confident, enthusiastic, and team oriented.
- Methodical and organised.
Desirable
- Experience within the automotive aftermarket sector.
- Knowledge of CRM, Power BI and Smartsheet.
- Account management and customer retention skills.
Qualifications & Personal Skills
- Fluent in English.
- Highly motivated, confident, enthusiastic.
- Team working, able to build strong relationships internally and externally.
- Methodical and organised.
Employment Details
Type: Full‑time, On‑site
Location: Swindon office
Working hours: 9:00 am to 5:15 pm
What We Offer
Competitive salary tailored to your skills and experience.
Modern Swindon office environment.
Growth opportunities in an ambitious, fast‑growing company.
Supportive team that values fresh ideas, innovation, and teamwork.
Workplace pension, 28 days holiday (incl. bank holidays), on‑site parking, drinks & fruit complimentary, service gifts at 5, 10 and 15 years, and increased holiday for long service.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Motor Vehicle Manufacturing
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Customer Service Advisor employer: BGA
Contact Detail:
BGA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the BGA brand and its products. Understanding their offerings will help you engage more effectively with customers and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your phone manner by role-playing common customer service scenarios with a friend. This will help you feel more confident and prepared to handle inquiries professionally when you get the chance to speak with potential employers.
✨Tip Number 3
Brush up on your Excel and CRM skills, as these are essential for the role. You can find online tutorials or courses that focus on these tools to ensure you're comfortable using them in a work environment.
✨Tip Number 4
Network with current or former employees of BGA on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills mentioned in the job description, such as proficiency in MS Excel, Outlook, and Word.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving attitude and ability to multitask. Mention your enthusiasm for the role and how you can contribute to the BGA brand.
Highlight Relevant Experience: In your application, emphasise any previous roles where you handled customer queries or worked in a telephone-based environment. If you have experience in the automotive aftermarket sector, be sure to include that too.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BGA
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples of how you've handled difficult situations or resolved customer queries effectively.
✨Demonstrate Problem-Solving Abilities
Since the role requires a hands-on problem-solving attitude, think of scenarios where you've successfully tackled challenges. Share these stories during the interview to illustrate your capability.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of MS Excel, Outlook, and Word, as well as any experience you have with CRM systems and Power BI. Being able to discuss these tools confidently will show that you're ready to hit the ground running.
✨Emphasise Teamwork and Communication
As a Customer Service Advisor, you'll need to collaborate with various departments. Be ready to talk about your teamwork experiences and how you build relationships with colleagues to achieve common goals.
