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For Companies At a Glance
- Tasks: Assist customers and manage inquiries while supporting the Customer Service Manager.
- Company: BGA is a fast-growing company in the motor vehicle manufacturing sector.
- Benefits: Enjoy a competitive salary, workplace pension, and 28 days holiday plus perks.
- Why this job: Join a supportive team that values innovation and offers growth opportunities.
- Qualifications: 5+ years in customer service, strong communication skills, and experience with CRM systems required.
- Other info: Work from our modern Swindon office, Monday to Friday, 9am to 5.15pm.
The predicted salary is between 30000 - 42000 £ per year.
Job Summary
BGA are looking for a talented individual to develop and provide excellent service to new and current customers. The Assistant Customer Services Manager will be responsible for working with all areas of the business to maximise the distribution of the BGA brand. While also working to cover the Customer Services Manager when required. The successful candidate must possess a hands-on attitude regarding problem solving, a good multitasker and a willingness to learn at speed.
Key Responsibilities:
- Assist with answering all incoming telephone calls in a professional and competent manner over busy periods
- Make outgoing calls to customers in regard to queries
- Respond to internal and external enquiries via email and phone in a timely manner
- Input UK and Export orders via email, over the phone and our electronic ordering system
- Manage and update customer accounts including new accounts in our internal and WMS system
- Managing the DPD dashboard daily
- Working closely with UK and Export Sales, Product Management and Marketing to maximize the distribution of the BGA brand
- Keeping the CRM ,Smartsheet updated and working with reports on Power BI
Supporting the Customer Service Manager with any other duties & managing their workload while on vacation, these responsibilities will include:
- Working closely with the UK and Export Sales Teams to produce accurate monthly forecasting vs budget for reporting purposes
- Monitoring and adjusting the forecast throughout the month to keep the Sales Team updated on monthly goals
- Dealing with Export documentation for shipping & customs clearance
- Developing strong business relationships with new and existing accounts to ensure a successful trading future in the local market
- Follow up on actions from meetings with potential customers and follow up internally on the information
- Updating and following up tasks in the CRM
- Working with the warehouse to make sure any stock discrepancies are dealt with in our internal systems and customers notified
- Ensuring any special terms agreed by the Sales Team are updated for invoicing purposes
- Managing in-house account special orders
- Suggesting new ideas and a fresh approach to customer services
Training & Experience
Essential
- Experienced in using MS excel for reporting
- Experience in outlook and word
- Experince in supervising team members
- At least 5 plus years’ experience in a Customer Service role
- Experience and confidence to communicate with customers & prospects over the phone
- Confidence to obtain information and sell to customers & prospects
- Experience in using a CRM system, Smartsheet and Power BI
- Experience in communicating with Director Level Management
Desirable
- Experience within the automotive aftermarket sector
- Experience in Export Documentation
Knowledge & Personal skills
Essential
Fluent in English
Confident Communicator and senior experience in Customer Service
Highly motivated
Team working, able to build strong relationship
Exceptional time management skills
An ability and genuine passion to develop the business
Be able to represent BGA in a professional manner
Sales Attitude
Desirable
Multilingual skills
What We Offer You:
Competitive Salary : We’re open to tailoring the job offer to fit your skills and experience.
Environment: Work from our modern Swindon offices.
Growth Opportunities: Be part of an ambitious, fast-growing company.
Supportive Team: Join a close-knit group that values fresh ideas, innovation and teamwork
Workplace pension
28 days holiday (including bank holidays)
On-site parking, Drinks & Fruit complimentary, Service gifts for 5,10,15 plus years
Increased holiday for long service.
The role is based in our Swindon office and will be required to work in the office Monday to Friday – 9am to 5.15pm #J-18808-Ljbffr
Assistant Customer Service Manager employer: BGA
Contact Detail:
BGA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Service Manager
✨Tip Number 1
Familiarise yourself with BGA's brand and products. Understanding their offerings will help you engage more effectively with customers and demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your Excel skills, especially for reporting purposes. Being able to showcase your proficiency in data management can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of BGA on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare examples of how you've successfully managed customer relationships in the past. Highlighting your experience in problem-solving and multitasking will resonate well with the hiring team.
We think you need these skills to ace Assistant Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any supervisory roles. Emphasise your skills in problem-solving, multitasking, and communication, as these are key for the Assistant Customer Service Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to develop strong business relationships and your hands-on approach to problem-solving.
Showcase Relevant Skills: Highlight your proficiency in MS Excel, CRM systems, and any experience with Power BI. If you have experience in the automotive aftermarket sector or export documentation, make sure to include that as well.
Prepare for Potential Questions: Think about how you would handle common customer service scenarios and be ready to discuss your past experiences. This will help you convey your confidence and capability during the interview process.
How to prepare for a job interview at BGA
✨Showcase Your Problem-Solving Skills
As the role requires a hands-on attitude towards problem-solving, be prepared to discuss specific examples from your past experiences where you successfully resolved customer issues. Highlight your thought process and the steps you took to achieve a positive outcome.
✨Demonstrate Multitasking Abilities
The Assistant Customer Service Manager position involves juggling multiple tasks. During the interview, share instances where you effectively managed several responsibilities at once, especially in high-pressure situations. This will show your potential employer that you can handle the demands of the role.
✨Familiarise Yourself with Relevant Tools
Since experience with MS Excel, CRM systems, and Power BI is essential, make sure you brush up on these tools before the interview. Be ready to discuss how you've used them in previous roles to improve efficiency or customer service outcomes.
✨Prepare for Team Collaboration Questions
Given the emphasis on teamwork and collaboration with various departments, think about how you've worked with others in the past. Prepare to share examples of how you built strong relationships and contributed to team success, as this will resonate well with the interviewers.