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- Tasks: Welcome guests to immersive exhibitions and ensure a smooth viewing experience.
- Company: Join the BFI London Film Festival, a hub for film industry professionals and art enthusiasts.
- Benefits: Gain hands-on experience in a creative environment with flexible hours and training opportunities.
- Why this job: Be part of an exciting festival, engage with cutting-edge technology, and enhance your customer service skills.
- Qualifications: Customer-facing experience, interest in XR/VR, and previous work in arts or events preferred.
- Other info: Fixed-term contract from 01 to 20 October 2025, with mandatory training on 01 October.
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Contract: Fixed Term, 01 October 2025 – 20 October 2025 (inclusive of training days)
Hours:A minimum of 100 hours over the course of the contract. You will be required to work to shift rota which will be set by the department.
You will be asked to attend mandatory training on 01 October 2025, and will then be on-site from either 03 October or 08 October (depending on venue).
We are looking for XR Hosts to welcome audience members to our Expanded exhibitions, relaying key information prior to viewing and giving contextual details as need. The hosts will also support the smooth running of the exhibition, including assisting audience viewing sessions for immersive and interactive artworks and relaying any necessary safety and artistic information about the works they are viewing.
BFI London Film Festival (LFF) runs an Industry & Professional Programme of screenings, events, networking and informal marketplace for around 3,500 film industry professionals alongside the main public festival.
Key responsibilities include:
- Acting as front of house, greeting guests, giving welcome briefings, checking tickets, and providing excellent customer service.
- Onboarding and offboarding guests into the experience, using the script given for the specific piece. Optimizing the audience’s comfort and ensuring the equipment is running correctly.
- Assisting the technical and production teams, providing support for the XR exhibition where needed, flagging issues for attention in a calm, professional and methodical manner.
We are looking for candidates who have:
- A proactive and customer-focused approach, with demonstrable experience in customer-facing or front of house roles.
- Previous experience of working in a gallery, exhibition space, film festival, arts venue or theatre.
- Keen interest in XR, VR, AR or other immersive technologies (please also mention in your application if you have experience operation VR headsets or immersive technical equipment).
A full list of responsibilities and minimum requirements can be found in the job description.
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LFF XR Hosts employer: BFI
Contact Detail:
BFI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LFF XR Hosts
✨Tip Number 1
Familiarise yourself with the BFI London Film Festival and its programming. Understanding the festival's ethos and the types of exhibitions they host will help you engage more effectively with guests and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a front-of-house context. Think about scenarios where you’ve had to manage guest experiences or resolve issues, as these examples will be valuable in discussions with us.
✨Tip Number 3
If you have experience with XR, VR, or AR technologies, make sure to highlight this in conversations. Being able to discuss your hands-on experience with immersive tech can set you apart from other candidates.
✨Tip Number 4
Prepare to demonstrate your ability to work in a team environment. The role involves collaborating with technical and production teams, so think of examples that showcase your teamwork skills and how you handle challenges in a collaborative setting.
We think you need these skills to ace LFF XR Hosts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in galleries, exhibitions, or arts venues. Emphasise any previous work with immersive technologies like XR, VR, or AR.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the BFI London Film Festival. Mention specific experiences that demonstrate your proactive approach and customer service skills, as well as your interest in immersive technologies.
Showcase Relevant Skills: Clearly outline any technical skills you possess, especially if you have experience operating VR headsets or other immersive equipment. This will help you stand out as a candidate who can support the technical and production teams effectively.
Follow Application Instructions: Ensure you carefully read and follow all application instructions provided in the job description. Submit your application through our website, making sure all required documents are included and formatted correctly.
How to prepare for a job interview at BFI
✨Show Your Enthusiasm for XR
Make sure to express your passion for XR, VR, and AR technologies during the interview. Share any personal experiences or projects you've been involved in that relate to immersive technologies, as this will demonstrate your genuine interest in the field.
✨Highlight Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss your previous experience in customer-facing roles. Provide specific examples of how you've successfully handled guest interactions, resolved issues, or enhanced the customer experience.
✨Familiarise Yourself with the Venue
If possible, visit the venue or research it thoroughly before the interview. Understanding the layout and the types of exhibitions they host can help you answer questions more effectively and show that you're proactive and well-prepared.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with difficult guests or technical issues during an exhibition. Think through potential scenarios and formulate calm, professional responses that highlight your problem-solving skills.
