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- Tasks: Welcome visitors, sell tickets, and ensure a fantastic experience at BFI Southbank.
- Company: Join the British Film Institute, a hub for film lovers and cultural events.
- Benefits: Enjoy free event tickets, discounts at BFI venues, and flexible working hours.
- Why this job: Be part of a vibrant team, meet diverse people, and immerse yourself in film culture.
- Qualifications: Previous experience in customer service and strong communication skills are essential.
- Other info: Roles available from September to October 2025, with weekend and evening shifts.
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Visitor Services Assistants at the BFI provide a first class welcome to all visitors to the BFI Southbank complex, including our cinemas, studio, Mediatheque and other spaces.
You will sell tickets and memberships, check tickets and control entry to the Film Theatres whilst ensuring that safety, security and comfort are at excellent standards at all times.
To be successful in this role you must:
- Have previous experience in a similar public or commercial venue
- Be proactive and customer focused, with excellent communication and presentation skills and the ability to deal with a variety of people.
- Be available between 01 September and 19 October 2025.
These roles will be based primarily at BFI Southbank and involve weekend and evening working on a rota basis. Our benefits include free tickets to BFI events plus discounts at the BFI Filmstore and BFI Bar and Kitchen and BFI Riverfront at BFI Southbank.
For more information on the role or to apply, please click the links to the left.
There are full and part-time hours available for Front of House and in the Box Office. Please indicate your preference on your application form.
Please note that Box Office contracts will start on 01 September 2025, Front of House contracts will start on 22nd September 2025.
Apply online #J-18808-Ljbffr
LFF Visitor Services Assistant employer: BFI
Contact Detail:
BFI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LFF Visitor Services Assistant
✨Tip Number 1
Familiarise yourself with the BFI Southbank complex and its offerings. Understanding the different spaces, such as the cinemas and Mediatheque, will help you engage with visitors and answer their questions confidently.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about providing a first-class welcome, practice scenarios where you handle various visitor inquiries or complaints to demonstrate your proactive approach during interviews.
✨Tip Number 3
Network with current or former BFI staff if possible. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Be prepared to discuss your availability clearly. Since the role requires weekend and evening shifts, showing flexibility and a willingness to work during these times can set you apart from other candidates.
We think you need these skills to ace LFF Visitor Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Visitor Services Assistant position. Highlight your relevant experience in customer service or similar roles.
Tailor Your CV: Customise your CV to reflect your experience in public or commercial venues. Emphasise your communication skills and any previous roles where you dealt with a variety of people.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and customer-focused approach. Mention your availability for the specified dates and express your enthusiasm for working at BFI Southbank.
Highlight Availability: Clearly indicate your availability for weekend and evening shifts in your application. This shows your commitment and willingness to meet the job's scheduling needs.
How to prepare for a job interview at BFI
✨Show Your Customer Service Skills
As a Visitor Services Assistant, you'll be the face of the BFI. Make sure to highlight your previous experience in customer service roles during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Proactivity
The role requires a proactive approach to ensure visitors have a great experience. Be prepared to discuss times when you took initiative in your previous jobs, whether it was improving a process or going above and beyond for a customer.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. You might even want to rehearse common interview questions with a friend to get comfortable with your delivery.
✨Understand the BFI's Values
Familiarise yourself with the BFI's mission and values before the interview. Showing that you understand and align with their goals will demonstrate your genuine interest in the role and the organisation.
