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- Tasks: Provide broadcast and IT support, troubleshoot issues, and ensure smooth operations.
- Company: Join BFBS, a dynamic media organisation with a global reach.
- Benefits: Enjoy competitive pay, generous holidays, hybrid working, and health support.
- Why this job: Kickstart your career in tech while making a real impact in media services.
- Qualifications: Relevant qualifications or experience in IT and media support.
- Other info: Receive tailored training and grow within an inclusive, supportive environment.
The predicted salary is between 28000 - 42000 £ per year.
We have a fantastic opportunity to join our Service Delivery team as a UK based Broadcast & IT Support Technician. You will provide broadcast, media & IT support across our systems that deliver television, radio & cinema services to our global audience.
As a key member of BFBS’s Technology department your primary responsibilities will range from:
- 1st line support and triage across broadcast, media, and IT services
- Accurate logging of faults
- Troubleshooting customer issues
- Timely resolution of incidents & service requests
This is an entry-level opportunity, so we’re looking for someone who has a relevant qualification, or the ability to demonstrate appropriate experience that is applicable to this role. We will provide tailored training to expand your knowledge & experience across multiple disciplines and support you to achieve industry recognised qualifications.
This role is based at our Network Operations Centre at our global Headquarters in Chalfont St Peter, Buckinghamshire where your working pattern will vary between 6:00am and 8:00pm Monday to Friday. If you’re unsure if you have all the requirements for this role, please still apply as we will support you in your development.
All applicants must be able to demonstrate current eligibility to work in the UK.
Why work for us? BFBS is an exciting and rewarding place to work. We are committed to looking after our people, helping them to develop their skills and build successful careers.
What we offer:
- A competitive employee benefits package designed to support your health and well-being
- A generous holiday entitlement
- Hybrid working
- A range of supportive family friendly policies
- Subsidised private medical and access to a free GP
- A comprehensive employee assistance programme
We strive to create an inclusive and collaborative working environment where everyone can contribute and be themselves. Our colleague-led networks – Belonging (Inclusivity and Diversity), Wellbeing, Women's, Armed Forces and Greener – ensure everyone has a voice.
Broadcast and IT Support Technician employer: BFBS
Contact Detail:
BFBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Broadcast and IT Support Technician
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BFBS. Understand their mission, values, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to broadcast and IT support. Think about how your skills and experiences align with the role. We can even help you with some mock interviews if you need a bit of extra practice!
✨Tip Number 3
Show off your problem-solving skills! Since this role involves troubleshooting and resolving issues, be ready to discuss specific examples where you've successfully tackled challenges in tech or media. It’s all about demonstrating your ability to think on your feet.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Broadcast and IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Broadcast & IT Support Technician role. Highlight any relevant qualifications or experiences that show you can handle 1st line support and troubleshooting. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our Service Delivery team. Keep it friendly and professional, and don’t forget to mention your passion for broadcast and IT.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. Whether it's fixing a tech issue or helping a friend with their IT problems, we want to see your problem-solving skills in action. It’s all about showing us you can think on your feet!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at BFBS
✨Know Your Tech Basics
Before heading into the interview, brush up on your knowledge of broadcast and IT systems. Familiarise yourself with common troubleshooting techniques and be ready to discuss any relevant qualifications or experiences you have. This will show that you're not just interested in the role but also prepared to tackle the technical challenges it presents.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to share examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewers see your thought process and how you approach problem-solving in a real-world context.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s technology and support processes. This not only shows your genuine interest in the role but also gives you a chance to learn more about the team you'll be working with. For instance, ask about the types of systems they use or how they handle high-pressure situations.
✨Demonstrate Your Willingness to Learn
Since this is an entry-level position, emphasise your eagerness to learn and grow within the company. Talk about any relevant training or certifications you’re interested in pursuing. This will reassure the interviewers that you’re committed to developing your skills and contributing to the team.
