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- Tasks: Support Account Manager in managing training client accounts and deliver projects on time.
- Company: Join BFBS Academy, a community dedicated to impactful learning for Government and Defence clients.
- Benefits: Enjoy flexible/hybrid working, generous holidays, and a supportive employee benefits package.
- Why this job: Be part of a passionate team making a difference while growing your career in account management.
- Qualifications: Prior experience in Account Management or Customer Service is essential; training provided.
- Other info: This hybrid role offers flexibility with 2 days per week at our Chalfont St Peter office.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about building strong relationships and delivering exceptional service? At BFBS Academy, we work closely with Government and Defence clients to provide learning and development that make an impact. Last year we delivered 52 individual courses to over 900 delegates worldwide with 5-star training feedback.
Are you looking for your first role in account management?
If yes, this is a great opportunity to join our team as an Account Executive and play a key role in maintaining and growing client relationships, winning new business and ensuring the seamless delivery of our existing training projects. This is a fantastic opportunity for someone looking for their first role in Training Account Management.
About the Role
As a Training Account Executive, you will support our Account Manager and Head of Academy in managing our key training client accounts. You’ll work closely with our internal teams and external freelancers helping to deliver training projects on time, within budget and in-line with client expectations. You will assist the Account Manager in maintaining strong client relationships and be a key point of contact for day-to-day communications. You’ll also offer administrative support to our Director including (but not limited to) admin support, travel arrangements, and event support.
About You
You are an organised, proactive individual who thrives in a team-oriented environment. You’ll bring strong communication skills and attention to detail, ensuring that projects run smoothly, and client expectations are exceeded. Here’s what we’re looking for:
Desirable experience:
- Prior experience in Account Management, or Customer Service and sales roles (essential)
- Familiarity with project management and CRM tools is a plus, but not essential; training will be provided.
- Knowledge of the UK Armed Forces or UK Government sectors would be beneficial, but again, not essential.
Key Skills:
- Proficiency with Microsoft Word, Excel, PowerPoint, and Canva would be an advantage
- Excellent communication and interpersonal skills to manage training client relationships effectively.
- Strong organisational skills with the ability to manage multiple training projects and deadlines.
This is a hybrid role, with flexibility for remote working and typically 2 days per week at our office based in Chalfont St Peter.
Why Join Us?
At BFBS Academy, we’re more than just a team—we’re a community of passionate, innovative professionals dedicated to making a difference. Whether you’re helping us deliver impactful learning and development or supporting key training client accounts, you’ll be part of a company that values your contributions and encourages growth.
We offer a dynamic and supportive work environment, along with opportunities for career progression.
Ready to Make an Impact?
If this sounds like the opportunity you’ve been looking for, we’d love to hear from you! Apply today to join our growing Academy team.
To view the job description, please click here .
If you have any questions about this opportunity, please contact us at
If you’re unsure if you have all the requirements for this role, please still apply as we may think you’d be a great fit!
All applicants must be able to demonstrate current eligibility to work in the UK.
What we offer
We offer a competitive employee benefits package that has been designed to support your health and well-being, and care for you financially. This includes a generous holiday entitlement, flexible/hybrid working, family-friendly policies, and an employee assistance programme.
We are a modern, vibrant and forward-thinking organisation and attract talented people to join and develop at BFBS, where we strive to create an inclusive and collaborative working environment where everyone can contribute, learn and be themselves. We have a number of networks run by our community of colleagues, including Wellbeing, Diversity, and Inclusion.
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Account Manager - Academy employer: BFBS
Contact Detail:
BFBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Academy
✨Tip Number 1
Familiarize yourself with the UK Armed Forces and Government sectors. Even if it's not essential, having some knowledge in these areas can help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer service or sales roles. Since prior experience in account management is desirable, showcasing your transferable skills from these roles can demonstrate your capability to manage client relationships effectively.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Word, Excel, and PowerPoint. Being proficient in these tools will not only help you in the application process but also prepare you for the administrative tasks you'll encounter in the role.
✨Tip Number 4
Emphasize your organizational skills and ability to manage multiple projects. In your conversations or interviews, provide examples of how you've successfully juggled various tasks or projects in the past to showcase your suitability for this fast-paced environment.
We think you need these skills to ace Account Manager - Academy
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Account Manager - Academy position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: Even if this is your first role in account management, emphasize any relevant experience in customer service or sales roles. Use specific examples that demonstrate your ability to build relationships and deliver exceptional service.
Showcase Your Skills: Make sure to highlight your communication skills, organizational abilities, and proficiency with tools like Microsoft Word, Excel, and PowerPoint. Mention any familiarity with project management or CRM tools, even if it's limited.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for the role and the company. Explain why you are interested in working at BFBS Academy and how you can contribute to their mission of delivering impactful learning and development.
How to prepare for a job interview at BFBS
✨Show Your Passion for Client Relationships
Make sure to express your enthusiasm for building strong relationships with clients. Share examples from your past experiences where you successfully managed client interactions or provided exceptional service.
✨Demonstrate Organizational Skills
Highlight your ability to manage multiple projects and deadlines effectively. Prepare to discuss specific tools or methods you use to stay organized, especially in a team-oriented environment.
✨Communicate Clearly and Confidently
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Be ready to answer questions about how you would handle day-to-day communications with clients and internal teams.
✨Research the Company and Its Clients
Familiarize yourself with BFBS Academy and its work with Government and Defence clients. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
