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- Tasks: Install and maintain drinks dispense equipment while providing top-notch customer service.
- Company: Join BFBi, the leading trade association for the food and drink industry worldwide.
- Benefits: Enjoy competitive pay, 25 days holiday, a beer allowance, and wellness support.
- Why this job: Be part of a dynamic team with opportunities for personal growth and community impact.
- Qualifications: 12-18 months experience as a Drinks Dispense Technician and excellent customer service skills required.
- Other info: Flexible hours with on-call rotation and opportunities for overtime earnings.
The predicted salary is between 30000 - 42000 £ per year.
Supplying the brewing, food and beverage industry. Ensure cost-effective and efficient installation and maintenance of Dispense Systems in the On Trade. Support On Trade Sales & Marketing initiatives, including Brand launches and New Product Development, by creating technical specifications and quality standards for equipment. Foster a Customer Service culture that provides prompt and effective technical support to internal and external customers.
Duties & Responsibilities:
- On Trade draught volume: ca 2.5m hl draught beer.
- Working with circa 20 key customers with 6,000 installs and 30,000 Service calls annually (per region).
- Install, maintain, and repair drinks dispense equipment and provide exceptional customer service meeting SLAs and completing related paperwork.
- Perform planned preventative and reactive maintenance and COP tasks on all equipment, including fault finding and repair within the expected SLAs.
- Provide perfect pour training and glassware advice.
- Communicate with customers about incomplete work and actions taken and work on any client contract site within competency.
- Attend training and appraisal activities and deliver on personal KPIs and personnel development plan.
- Communicate any issues back to the planning team and build and maintain close relationships with POC’s staff and customers.
- Be on a call-out rotation to provide full out-of-hours cover.
- Assist other team members and manage the ordering of equipment and maintaining van stocks.
Who we’re looking for:
- 12-18+ months as a Drinks Dispense Technician
- Ability to work unsupervised and meet deadlines
- Availability for on-call work
- Excellent customer service skills with attention to quality and process
- Proficient in Microsoft Office Suite and IT equipment (e.g., laptops, handheld devices)
- Valid driver’s license
- Ability to build strong relationships and be effective in multi-disciplinary teams
- Self-motivated with a passion for personal development
Opportunities to earn more with overtime including enhanced on call allowances. Competitive parental leave including 26 weeks paid leave for eligible primary caregivers. Competitive Pension contributions. 25 days holidays per year + bank holidays. Benefits for you and your family to support with physical and mental health and overall wellbeing (travel insurance, gym memberships, discounted services, dental insurance etc.). A beer allowance to enjoy our brands. 2 volunteer days a year to support your local community. 5 employee networks to support diversity and inclusion. Private Medical Health Insurance. Employee Assistance Programme. Holiday Trading. Income protection. Life Assurance. Cycle to work scheme. Charitable giving.
Drinks Dispense Technician – Brighton employer: BFBi Midland Section Committee
Contact Detail:
BFBi Midland Section Committee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drinks Dispense Technician – Brighton
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in drinks dispense systems. This knowledge will not only help you during interviews but also demonstrate your passion for the industry and your commitment to staying updated.
✨Tip Number 2
Network with professionals in the brewing and beverage industry. Attend local events or join online forums where you can connect with current technicians or industry experts. Building these relationships can lead to valuable insights and potential job referrals.
✨Tip Number 3
Prepare to discuss specific examples of your previous work experience related to installation and maintenance of dispense systems. Highlight any challenges you faced and how you overcame them, as this will showcase your problem-solving skills and customer service abilities.
✨Tip Number 4
Research StudySmarter and our values, especially our commitment to customer service and teamwork. Being able to articulate how your personal values align with ours can make a strong impression during the interview process.
We think you need these skills to ace Drinks Dispense Technician – Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Drinks Dispense Technician. Focus on your skills in installation, maintenance, and customer service, and include specific examples of your achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brewing and beverage industry. Mention your experience with dispense systems and how you can contribute to the company's goals, particularly in customer service and technical support.
Highlight Technical Skills: Emphasise your proficiency with Microsoft Office Suite and any IT equipment you have used. Detail your experience with fault finding and repair tasks, as well as your ability to work unsupervised and meet deadlines.
Showcase Customer Service Experience: Provide examples of how you've delivered exceptional customer service in previous roles. Discuss your ability to build strong relationships with clients and how you handle communication regarding incomplete work or issues.
How to prepare for a job interview at BFBi Midland Section Committee
✨Know Your Equipment
Familiarise yourself with the different types of drinks dispense equipment you'll be working with. Be prepared to discuss your experience with installation, maintenance, and repair, as well as any specific brands or models you have worked on.
✨Customer Service Focus
Highlight your customer service skills during the interview. Share examples of how you've provided exceptional support in previous roles, especially in high-pressure situations. This role requires strong communication, so demonstrate your ability to build relationships with clients.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you approach fault finding and repairs. Prepare a few examples of challenges you've faced in past roles and how you resolved them. This will show your potential employer that you can think on your feet and handle unexpected issues.
✨Show Enthusiasm for Personal Development
Express your eagerness to learn and grow within the role. Discuss any relevant training or certifications you've completed and how they relate to the position. This will demonstrate your commitment to personal development and align with the company's values.
