Service Growth Lead

BFB Labs provides award-winning and innovative digital therapy for a new generation. We do this by combining proven therapeutic approaches, immersive experiences and data. We help young people build lifelong skills to self-manage their mental health through non-stigmatising, highly engaging and evidence-based digital therapeutic interventions that also provide real-time demographic, engagement and health outcomes data.

The Role

We are looking for a mission-driven individual with experience in nurturing excellent relationships, converting opportunities, stakeholder management, negotiating contracts, and successfully instigating service transformation within the public or private sectors, ideally related to youth mental health and wellbeing. You are keen to be part of an agile, values-based organisation with an established track record in innovation and improvement, that is forging a new way for young people to access timely and effective mental health support.

Key Responsibilities

• Build and nurture collaborative relationships and partnerships with potential clients.
• Deliver on our organisational objectives to grow and develop our footprint and service offerings.
• Cultivate potential opportunities through market engagement, outreach, and networking at relevant sector events.
• Negotiate contracts and develop new service offerings or pathways, building business cases for investment.
• Pitch to potential new clients, both virtually and in person as required.
• Expand existing and new business pipelines.
• Provide reports, insights, and analysis to the leadership team.
• Develop a deep understanding of our digital therapeutics and their respective sectors.
• Collaborate with team members to inform service delivery and product improvement.

The Ideal Candidate

• Experienced in securing, commissioning and/or managing contracts within the public and private sector (particularly in the areas of health and social care, employability, private health, or employee wellbeing).
• Clear and confident communicator.
• Proactive self-starter with professional curiosity and a problem-solving mindset.
• Purpose-driven and passionate about improving health and wellbeing.
• Confident with data analysis, interpretation and presentation.
• Experience of working in small organisations with lean teams.
• Has existing client relationships or links in the North of England.

Diversity

As a diverse team we are keen to receive applications from people of all backgrounds, ages, and types of formal or informal education. We encourage applications from all across the UK. All applicants must have the right to work in the UK.

Great things about working here

• Female-led and diverse social enterprise.
• Driven, go-getting, problem-solving and values-based culture.
• NICE recommended products.
• Multi award-winning organisation.
• Company has been backed by the NHS, Innovate UK and partnerships with NIHR funded medtech cooperatives, and numerous academic institutions.

What we offer

• Full time (open to discussing part time work).
• Salary dependent on experience (includes London weighting allowance).
• 28 days annual leave plus bank holidays.
• Pension - access to our employee pension scheme.
• Hybrid working - access to our workspace in Farringdon (Central London), flexibility to work the majority of the week from home.

How to apply

To apply please send your CV with a Cover Letter to kelly.tham@bfb-labs.com explaining why you think you are suited to this role. Applications will be reviewed as they are received. The application deadline is 31st August 2025. If your application fits with the requirements of this role then we will organise an initial interview via Zoom/Teams. Further interviews may involve in-person meetings. We will maintain a high level of confidentiality for all applicants.