Facilities and Operations Officer in London

BFB Labs is a social enterprise bringing together clinical excellence and digital technologies to enable better youth mental health. We’re looking for a highly organised Operations Manager to join our team for at least three days a week. You will be the engine room of BfB Labs, ensuring that our internal systems, people processes, and compliance frameworks are as robust as the therapeutic evidence behind our products.

You will oversee the essential day-to-day functions, from recruitment and HR management to data protection and office culture, enabling our core teams to focus on delivering world-class digital therapeutics, as well as leading the appropriate integration of safe AI into our operations. We need an Operations Manager who thrives on order but understands the fluidity of a growing social enterprise.

• People Operations Owner: You’ll lead the full employee lifecycle, from the first job post to the final offboarding interview. You’ll be the hands-on lead for our HR platform (Charlie HR), overseeing holiday allowances and coordinating the performance review cycle. From providing guidance on performance management to handling offboarding with professionalism, you ensure our people processes are seamless and supportive.
• Compliance Guardian: You will take proactive ownership of our clinical and data compliance, managing QMS updates, Data Protection Impact Assessments (DPIAs), and medical device registrations for our existing products as well the new ones we’re bringing to market.
• Governance and Risk Steward: You will lead on annual policy reviews, insurance renegotiations, and essential security certifications like Cyber Essentials.
• Financial Administrator: Support the efficiency of our management accounts by overseeing core financial administration, including the timely reconciliation of receipts, customer invoicing, and purchase order processing.
• Workspace and Culture Advocate: You’ll be responsible for our workspace management in Farringdon, negotiating office contracts, and, most importantly, organising socials and training events that keep our team connected.

You ideally have experience across HR, Compliance and Administration. You are as comfortable chasing a missing receipt as you are navigating a medical device registration. You will be an AI advocate who’s well versed in using it within an organisation, with seamless integration into business operations to enhance efficiency.

Agile and resilient: We’re building the plane while flying it, and we need you to ensure the flight deck is organised.

Diversity: We encourage applications from all across the UK, though this role involves hybrid access to our London office. Female-led and diverse company backed by the NHS, Innovate UK, and leading academic institutions.

FTE equivalent salary of £48,000 per annum (£28,800 for 3 days a week). Hybrid working with access to our workspace in Farringdon (Central London). If your application fits our requirements, we will organise an initial chat via an online video call.