At a Glance
- Tasks: Join our Product team as a Product Test Analyst, ensuring top-notch quality for our software.
- Company: Dynamic tech company powering visitor attractions with innovative ticketing platforms.
- Benefits: Competitive salary, flexible work environment, and opportunities for career growth.
- Other info: Collaborate with diverse teams and shape the future of our products.
- Why this job: Make a real impact on product quality and customer satisfaction in a fast-paced setting.
- Qualifications: 1-3 years of QA experience or transferable skills from related roles.
The predicted salary is between 30000 - 40000 £ per year.
Requirements
- 1-3 years of QA experience in a software product environment, ideally B2B SaaS.
- Strong manual and exploratory testing skills, with a clear strategy for understanding the problem space.
- A keen eye for detail and the patience to dig into harder-to-reproduce issues.
- Genuine curiosity about how products work end to end.
- Solid working knowledge of browsers and browser technologies, and comfort testing across web and mobile.
- Comfortable working alongside Customer Success, communicating clearly with non-technical colleagues, and helping translate between customers and engineering.
- Clear, precise written communication, particularly when documenting bugs and test cases.
- Strong commercial judgement - not every bug is equally important, and QA decisions involve trade-offs.
- Comfortable in a small, fast-paced team where you are expected to juggle, and where processes are still being shaped.
What the job involves
- Join our small Product team, reporting to our lead QA Engineer and working across both of our ticketing platforms - Beyonk and BookingHound.
- Hold a very high bar on quality, stability and usability, own sign-off on bug fixes and feature releases.
- Work closely with our Customer Success team to reproduce, prioritise and triage bugs that customers run into.
- Develop deep subject matter expertise across Beyonk and BookingHound, including the provider dashboards, customer-facing booking flows, POS, and partner integrations.
- Run thorough manual and exploratory testing on new features and fixes.
- Validate work against acceptance criteria and challenge gaps in requirements.
- Reproduce, isolate, and clearly document bugs reported internally and by customers.
- Build a robust manual regression test suite.
- Support incident response when issues reach production, helping diagnose, contain, and learn from them.
- Act as the first point of contact for technical issues escalated from Customer Success.
- Work with Customer Success & Product teams to assess urgency, impact, and priority of customer-reported issues.
- Help Customer Success troubleshoot product knowledge questions where the answer is not a bug.
- Feed recurring issues back into product, documentation and QA processes.
- Understand product development lifecycle and how you impact each stage.
- Provide structured feedback on tickets, designs, and technical approaches from a quality and risk perspective.
Within the first 6 to 12 months, the successful candidate will:
- Be a trusted subject matter expert across both Beyonk and BookingHound, owning testing and sign-off for their own areas of the product confidently and independently.
- Have meaningfully reduced the volume of customer-reported issues escalating into the product and design team for triage.
- Have measurably improved coverage and reliability in at least one part of the product that needed it.
- Have built strong working relationships with Engineering, Product, and Customer Success.
Product Test Analyst employer: Beyonk
Join our dynamic team as a Product Test Analyst, where you'll play a crucial role in ensuring the quality and usability of our innovative ticketing platforms, Beyonk and BookingHound. We pride ourselves on fostering a collaborative work culture that values curiosity and attention to detail, offering ample opportunities for professional growth within a fast-paced environment. With a focus on employee development and a commitment to quality, we provide a supportive atmosphere where your contributions directly impact our customers' experiences and the success of our products.
StudySmarter Expert Advice🤫
We think this is how you could land Product Test Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common QA scenarios and questions. Think about how you'd approach testing a new feature or handling a bug report. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Show off your curiosity! During interviews, ask insightful questions about the products and processes. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Product Test Analyst
Some tips for your application 🫡
Show Off Your QA Skills:Make sure to highlight any relevant QA experience you have, even if it's from a different role. We love seeing how your skills can transfer into the Product Test Analyst position!
Be Clear and Precise:When documenting your experience or writing about your skills, clarity is key! We appreciate clear communication, especially when it comes to explaining bugs or test cases.
Tailor Your Application:Take a moment to tailor your application to our job description. Mention specific tools or processes you've used that align with what we do at StudySmarter, like Linear or Slack.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get you in the door for this exciting opportunity!
How to prepare for a job interview at Beyonk
✨Know Your QA Basics
Brush up on your manual and exploratory testing skills. Be ready to discuss your experience with QA processes, especially in a B2B SaaS environment. If you’ve got transferable skills from roles like Customer Success, make sure to highlight how they relate to understanding user needs and product functionality.
✨Show Off Your Curiosity
Demonstrate your genuine curiosity about how products work end to end. Prepare examples of how you've dug into complex issues in the past. This will show that you have the patience and attention to detail needed for the role, which is crucial when dealing with harder-to-reproduce bugs.
✨Communicate Clearly
Since you'll be working closely with non-technical colleagues, practice explaining technical concepts in simple terms. Bring examples of how you've successfully communicated with teams in the past, especially when translating customer feedback into actionable insights for engineering.
✨Familiarise Yourself with Tools
Get comfortable with the tools mentioned in the job description, like Linear, Slack, and Sentry. If you can, try to get hands-on experience with them before the interview. Being able to discuss how you would use these tools in your testing process will show that you're proactive and ready to hit the ground running.
