At a Glance
- Tasks: Join our team to ensure top-notch quality in our ticketing software and marketing services.
- Company: Beyonk Group, a fast-growing SaaS startup with a vibrant culture.
- Benefits: Remote work, competitive salary, and opportunities for career growth.
- Other info: Collaborative environment with exposure across various teams and processes.
- Why this job: Make a real impact on products that help businesses thrive in the experience industry.
- Qualifications: 1-3 years of QA experience or transferable skills from related roles.
The predicted salary is between 33000 - 38000 € per year.
Beyonk Group is a fast-growing startup in the SaaS industry, helping experience and attraction businesses grow with our ticketing software and marketing services. We operate globally, with our main client base across the UK and the US. Our customers are incredibly diverse, from farm parks and soft plays through to animal attractions and historic houses. It is an exciting time to join us as we grow, particularly if you are early in your QA career, or looking to move into QA or product from an adjacent role.
We are hiring a Product Test Analyst to join our small Product team, reporting to our lead QA Engineer and working across both of our ticketing platforms - Beyonk and BookingHound - which together power thousands of visitor attractions and process millions of bookings each year. Our customers depend on us during their busiest seasons, where regressions and bugs can be real revenue lost, so quality matters here in a very tangible way.
You will hold a very high bar on quality, stability and usability, own sign-off on bug fixes and feature releases, and help shape how QA scales as both products grow. The role also extends into internal technical support - working closely with our Customer Success team to reproduce, prioritise and triage bugs that customers run into, and using your product knowledge to help unblock them. You will get exposure across QA, Product, Engineering and Customer Success, with room to grow into broader QA, automation, or adjacent product roles over time.
Key responsibilities- Develop deep subject matter expertise across Beyonk and BookingHound, including the provider dashboards, customer-facing booking flows, POS, and partner integrations.
- Hold a very high bar on quality, stability and usability across both products.
- Own sign-off on feature & fixes before they are released to production.
- Run thorough manual and exploratory testing on new features and fixes.
- Validate work against acceptance criteria and challenge gaps in requirements.
- Reproduce, isolate, and clearly document bugs reported internally and by customers.
- Test newer extensions of the products including our MCP work and other tools, as we expand how customers and partners interact with Beyonk.
- Build a robust manual regression test suite.
- Identify key areas of the products where we could benefit from building automation tests.
- Support incident response when issues reach production, helping diagnose, contain, and learn from them.
- Act as the first point of contact for technical issues escalated from Customer Success, taking pressure off the wider product and design team.
- Work with Customer Success & Product teams to assess urgency, impact, and priority of customer-reported issues.
- Reproduce issues, gather evidence, and raise high-quality Linear tickets with clear repro steps, business impact and any known workaround.
- Help Customer Success troubleshoot product knowledge questions where the answer is not a bug, distinguishing training and documentation gaps from real product issues.
- Feed recurring issues back into product, documentation and QA processes so they stop coming up.
- Work with lead QA Engineer to identify recurring issues and propose process or tooling changes to prevent them.
- Understand product development lifecycle and how you impact each stage and work with other teams.
- Pair with Engineering and Product team early in the delivery process and bring up valuable insights in team ceremonies.
- Provide structured feedback on tickets, designs, and technical approaches from a quality and risk perspective.
- 1-3 years of QA experience in a software product environment, ideally B2B SaaS.
- This could be your first QA Engineer role if you’ve got experience as a QA Technician/Tester, Product Test Analyst - or have transferable skills from another role (e.g. Customer Success).
- Strong manual and exploratory testing skills, with a clear strategy for understanding the problem space.
- A keen eye for detail and the patience to dig into harder-to-reproduce issues.
- Genuine curiosity about how products work end to end.
- Solid working knowledge of browsers and browser technologies, and comfort testing across web and mobile.
- Comfortable working alongside Customer Success, communicating clearly with non-technical colleagues, and helping translate between customers and engineering.
- Clear, precise written communication, particularly when documenting bugs and test cases.
- Strong commercial judgement - not every bug is equally important, and QA decisions involve trade-offs.
- Comfortable in a small, fast-paced team where you are expected to juggle, and where processes are still being shaped.
- Some of the tools and apps we use regularly are; Linear, Slack, Sentry, Figma, Browserstack, Chrome DevTools, Claude, Stripe and more.
Within the first 6 to 12 months, the successful candidate will:
- Be a trusted subject matter expert across both Beyonk and BookingHound, owning testing and sign-off for their own areas of the product confidently and independently.
- Have meaningfully reduced the volume of customer-reported issues escalating into the product and design team for triage.
- Have measurably improved coverage and reliability in at least one part of the product that needed it.
- Have built strong working relationships with Engineering, Product, and Customer Success.
Beyonk is an incredibly fast-growing company in a space that genuinely matters, helping experience providers grow and connecting people with things to do in the real world. What really sets us apart is the team. There is a shared level of drive, ownership, and pride in what we are building that you will feel from day one. This is a place where people care about doing things well, take responsibility for their work, and are motivated to contribute to something bigger than just their role. If you are curious, proactive, and want to get stuck in, you will fit right in.
- Real responsibility from the start - You will be trusted to hold the quality bar on software that real customers depend on to run their business.
- Exposure across the business - You will work closely with Engineering, Product, and Customer Success, giving you a clear view of how a SaaS company operates end to end.
- Opportunities to learn and progress - As you build deep knowledge of the platform and our customers, there will be opportunities to grow into broader QA, automation, or adjacent roles.
- A team that takes ownership - We are a small, driven team that cares about doing things properly. People here are thoughtful, collaborative, and take responsibility for their work.
- A culture of contribution - If you see a better way of testing, triaging, or releasing, we want to hear it. You will not just follow processes, you will help improve them.
We are looking for someone who is motivated, engaged, and takes pride in the work they do.
Salary: £33,000-£38,000
Location: Remote. You are welcome to come into our office in Waterloo twice a week when other teams will be in, and we try and meet up with Product & Engineering as a whole every month or two.
Beyonk Group is an equal opportunity employer. We welcome every background and perspective, knowing that our differences make us stronger, more creative and better at what we do.
Product Test Analyst employer: Beyonk Limited
Beyonk is an exceptional employer that fosters a collaborative and driven work culture, where employees are empowered to take real responsibility from day one. With opportunities for growth in QA and product roles, as well as exposure across various teams, you will be part of a dynamic startup that values innovation and contribution. The remote working flexibility, combined with the chance to connect in person at our Waterloo office, creates a supportive environment for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Product Test Analyst
✨Tip Number 1
Get to know Beyonk inside out! Familiarise yourself with their products, especially the ticketing platforms. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common QA scenarios. Think about how you'd handle bugs or testing challenges. Showing that you can think critically about real-world problems will impress the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Beyonk family.
We think you need these skills to ace Product Test Analyst
Some tips for your application 🫡
Show Your Passion for Quality:When writing your application, let us know why you care about quality and how it impacts users. Share any experiences where you've gone the extra mile to ensure a product meets high standards.
Be Specific About Your Experience:We want to hear about your hands-on experience in QA or related roles. Highlight specific tools you've used, testing strategies you've implemented, and any bugs you've successfully identified and documented.
Tailor Your Application:Make sure to customise your application to reflect the skills and attributes we're looking for. Use keywords from the job description to show that you understand what we value at Beyonk.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive!
How to prepare for a job interview at Beyonk Limited
✨Know Your Products Inside Out
Before the interview, dive deep into Beyonk and BookingHound. Familiarise yourself with their features, user flows, and any recent updates. This will not only show your genuine interest but also help you discuss how you can contribute to maintaining high quality and usability.
✨Prepare for Testing Scenarios
Think of potential testing scenarios you might encounter in the role. Be ready to discuss how you would approach manual and exploratory testing, including how you would document bugs and communicate with non-technical colleagues. This will demonstrate your problem-solving skills and attention to detail.
✨Showcase Your Communication Skills
Since you'll be working closely with Customer Success and Engineering, practice explaining technical concepts in simple terms. Prepare examples of how you've successfully communicated complex issues in the past, as this will highlight your ability to bridge the gap between teams.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, QA processes, or how they handle customer-reported issues. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
