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For Companies At a Glance
- Tasks: Help customers solve problems and provide exceptional support through chat and email.
- Company: Join Beyonk, a fast-growing tech company with a fun and collaborative culture.
- Benefits: Competitive salary, flexible work options, and opportunities for personal growth.
- Why this job: Make a real difference by helping clients enjoy their experiences effortlessly.
- Qualifications: Tech-savvy, empathetic, and excellent communicators with customer-facing experience.
- Other info: Dynamic team environment with a life-sized alpaca mascot and plenty of sweet treats.
The predicted salary is between 24000 - 30000 £ per year.
Location: London, United Kingdom
Salary: £28000 - £30000 /year
Job Type: Full-time
Date Posted: December 8th, 2025
The role
As a Customer Support Associate at Beyonk, you will be the person behind the consistently outstanding reviews our platform receives - with customers calling our support "exceptional, responsive and friendly." This is a pure support role: you will spend most of your day in our inbox and chat tools, helping clients get unstuck and succeed with our platform.
What you will do:
- Own the inbox: Answer incoming tickets, emails and chats with accuracy, speed and warmth.
- Problem-solve deeply: Recreate issues, explore account setups, and spot patterns to get to the real root cause.
- Turn complexity into clarity: Explain the product simply and confidently, even to non-technical users.
- Guide toward best practice: Suggest cleaner setups or approaches when they reduce confusion or improve results.
- Collaborate internally: Flag bugs, provide clear reproduction steps, and work with product/engineering when needed.
- Maintain our reputation: Deliver support that is consistently fast, calm and human; protect the standard our 5-star reviews highlight.
If you love solving puzzles and helping people feel relieved and confident, you will thrive here.
What we are looking for:
- Tech-savvy: You pick up new tools quickly and enjoy figuring out how systems work.
- Emotionally intelligent: You recognise how someone feels (not just what they ask) and respond with calm, thoughtful clarity.
- Support-first mindset: You will genuinely enjoy spending most of your day helping customers.
- Empathy + precision: You read between the lines and reply in a way that is both human and accurate.
- Excellent communicator: Clear writer, friendly tone, able to make technical steps simple.
- Curious investigator: You do not guess or rush; you test, verify, and confirm before replying.
- Organised under volume: You can prioritise, manage a busy queue, keep tickets tidy, and always close the loop.
- Customer-facing experience: Could be SaaS, hospitality, retail or similar - you have handled difficult customers without panicking.
- Self-motivated & remote-ready: You manage your own pace, focus and energy well from home.
- Commercially aware: Not a sales role, but you know when a high-value customer's concern needs escalation.
- Up for hybrid, flexible work: You are able to attend our London office twice a week, and you are okay with occasional (compensated) weekend and evening work.
If being the reason a client ends a stressful day saying "thank you - that was so easy" excites you, this is the role.
Join us at the early stages of an exciting new chapter for Beyonk Group. We are growing fast - expanding across the UK and US, acquiring new businesses, and evolving from a startup into an established company with high energy, high ambition, and high fun. What we are building matters. Every contribution helps families plan days out, connects people with local experiences, and supports attractions and small businesses that bring communities to life. You will see the impact of your work every day - in the tickets sold, and the photos and reviews shared by visitors enjoying experiences at our clients' sites.
Beyonk Group is an equal opportunity employer. We welcome every background and perspective, knowing that our differences make us stronger, more creative, and better at what we do.
About Beyonk Group: Beyonk Group is on a mission to help experience and attraction businesses grow faster and smarter. As a full-scale growth partner, we combine industry-leading booking and ticketing software with powerful marketing services and data-driven insights - helping attractions and experience providers operate efficiently, reach more visitors, and maximise revenue. Our technology makes it simple for customers to book directly through our partners' websites while giving operators the tools, integrations, and automation they need to manage and scale their business. Through our marketing services, we help leading destinations - from family attractions to major farm experiences - reach millions of new visitors every year. We are growing fast, welcoming thousands of customers a day to incredible experiences, and expanding across the UK and US. We work partly remotely and partly from our London office, in a fast-paced, collaborative, and ambitious environment. It is an exciting time to join Beyonk Group, grow with us, and shape the future of how the world experiences the world.
Customer Support Associate in London employer: Beyonk Limited
Contact Detail:
Beyonk Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Associate in London
✨Tip Number 1
Get to know the company inside out! Research Beyonk's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since the role is all about helping customers, think of common issues they might face and how you'd resolve them. This will prepare you for any scenario during interviews.
✨Tip Number 3
Show off your communication skills! Be clear and friendly in your interactions, whether it's in an interview or a casual chat. Remember, you're aiming to demonstrate that you can explain complex ideas simply.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Beyonk family!
We think you need these skills to ace Customer Support Associate in London
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping customers and solving problems.
Keep It Clear and Concise: Make sure your application is easy to read. Use clear language and avoid jargon. Remember, we’re looking for excellent communicators, so show us you can explain things simply and effectively!
Show Your Empathy: Highlight your experience in dealing with customers, especially in challenging situations. We love candidates who can demonstrate emotional intelligence and a genuine desire to help others feel at ease.
Proofread, Proofread, Proofread!: Typos can distract from your message, so take the time to check your application for any errors. A polished application shows us you care about the details and are serious about joining our team.
How to prepare for a job interview at Beyonk Limited
✨Know the Product Inside Out
Before your interview, take some time to explore Beyonk's platform. Familiarise yourself with its features and common customer queries. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Empathy
During the interview, highlight your ability to understand and respond to customer emotions. Share examples from your past experiences where you turned a frustrated customer into a satisfied one. This aligns perfectly with the emotionally intelligent approach Beyonk values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've tackled complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you identified problems and implemented effective solutions.
✨Communicate Clearly and Concisely
Practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user. Clear communication is key in this role, so make sure your responses are friendly, engaging, and free of jargon.
