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- Tasks: Manage relationships with SMB customers and ensure their success using our software.
- Company: Join Beyonk Group, a fast-growing tech company transforming the experience industry.
- Benefits: Competitive salary, hybrid work model, and a fun office culture.
- Why this job: Make a real impact by helping businesses thrive and connect people with amazing experiences.
- Qualifications: Experience in SaaS, customer support, and working with non-technical decision-makers.
- Other info: Enjoy a dynamic environment with opportunities for growth and a supportive team.
The predicted salary is between 30000 - 42000 £ per year.
Location: London, United Kingdom
Salary: £35,000 - £45,000 /year
Job Type: Full-time
Date Posted: January 2nd, 2026
About Beyonk Group: Beyonk Group is on a mission to help experience and attraction businesses grow faster and smarter. As a full-scale growth partner, we combine industry-leading booking and ticketing software with powerful marketing services and data-driven insights - helping attractions and experience providers operate efficiently, reach more visitors, and maximise revenue.
The role: As an Account Manager, you will own long-term relationships with a portfolio of SMB customers using Beyonk's software to run mission-critical parts of their business. This is a commercial role. You will be responsible for retention, renewals, and upsell, while also spending around 25% of your time on customer support (more initially) to build deep product knowledge and real customer empathy.
What you will do:
- Own a portfolio of customers post-sale, acting as their main point of contact
- Lead onboarding and early adoption, helping customers set up for success
- Proactively manage renewals, retention, and upsell opportunities
- Translate customer goals into clear recommendations that drive revenue and results
- Spend ~25% of your time handling customer support tickets and chats (more initially)
- Troubleshoot issues, guide best practice, and feed insights back into the wider team
- Run structured check-ins, especially ahead of peak trading periods
- Spot risk early and take ownership of resolution
What we are looking for: This role suits someone who has worked with mission-critical SaaS for SMB customers, where the main point of contact is often a business owner or operator, not a technical team.
Strong indicators of fit:
- SaaS experience serving SMB customers
- Comfort working with non-technical decision-makers
- Exposure to attractions, hospitality, events, tourism, or leisure via software platforms serving those industries
- Experience owning renewals and upsell conversations
- Confidence balancing customer advocacy with commercial responsibility
You will do well here if you are calm under pressure, clear in your communication, and comfortable switching between hands-on problem-solving and commercial conversations.
Practical details:
- Hybrid role: able to attend our London office twice a week
- Around 25% of time spent on support (higher initially during onboarding)
- Occasional evening or weekend work during peak periods (compensated)
- Comfortable managing your own time, priorities, and customer portfolio
Join us at the early stages of an exciting new chapter for Beyonk Group. We are growing fast - expanding across the UK and US, acquiring new businesses, and evolving from a startup into an established company with high energy, high ambition, and high fun.
Beyonk Group is an equal opportunity employer. We welcome every background and perspective, knowing that our differences make us stronger, more creative, and better at what we do.
Account Manager in London employer: Beyonk Limited
Contact Detail:
Beyonk Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media groups. The more you engage, the better your chances of landing that Account Manager role at Beyonk.
✨Tip Number 2
Show off your personality! When you get the chance to chat with potential employers, let your passion for the role shine through. Talk about how your experience with SaaS and customer relationships can help Beyonk grow and succeed.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle customer support scenarios or upsell opportunities. Practising your responses will help you feel more confident and ready to impress during interviews.
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It’s a great way to keep your name fresh in their minds and show that you’re genuinely interested in joining the Beyonk team.
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience with SaaS and working with SMB customers, as well as any relevant industry knowledge. We want to see how you can bring value to our team!
Show Your Personality: Don’t be afraid to let your personality shine through in your application. We’re a fun and dynamic team at Beyonk, so showing us who you are can really make you stand out. Share a bit about what excites you about this role and our mission!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with non-technical decision-makers. Make sure your key achievements and skills are easy to spot!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll get a feel for our culture and values while you’re there!
How to prepare for a job interview at Beyonk Limited
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of Beyonk's software and how it benefits SMB customers. Familiarise yourself with common issues and solutions, as well as the unique selling points of the platform. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Customer Empathy
Since you'll be working closely with non-technical business owners, it's crucial to highlight your ability to communicate complex ideas simply. Prepare examples of how you've successfully supported clients in the past, especially those who may not be tech-savvy. This will show that you can bridge the gap between technology and customer needs.
✨Prepare for Commercial Conversations
As an Account Manager, you'll need to balance customer advocacy with commercial responsibility. Be ready to discuss your experience with renewals and upselling. Think of specific instances where you've turned a challenging situation into a successful outcome, demonstrating your ability to drive revenue while maintaining strong relationships.
✨Embrace the Fun Culture
Beyonk values a fun and collaborative environment, so don't shy away from showing your personality during the interview. Share anecdotes that reflect your ability to work well in a team and contribute to a positive workplace culture. This will help you connect with the interviewers and show that you're a great fit for their dynamic team.
