Account Manager (Small Packaging Producers) in Skipton

Do you believe in a better, fairer, sustainable world for all? A fantastic opportunity has arisen to join our circle. We are looking for an outgoing, intelligent, methodical and enthusiastic person to work as an Account Manager for our Small Packaging Producers, in a dynamic, evolving company, who are driven to make a real impact on humanity and the planet.

At the heart of Beyondly (formerly Comply Direct) is our planet. We deliver better solutions for a brighter tomorrow and are devoted to reinventing the wheel through our market leading environmental consultancy and compliance services. We care about preserving humanity and our planet. Driven by our passion, we go above and beyond to make a real impact. As a B Corp certified business, we are dedicated to being a force for good, fuelled by an energy to place equal importance on people, planet and performance.

By joining our circle, you will be part of a business for good and will contribute to our vision of creating a better, fairer, sustainable world for all. We ask that you have the passion to serve our purpose of leading, inspiring, and educating to positively impact society and the environment. In return, we promise to provide you with the best tools, support and working environment to flourish in all areas of your life.

The role involves delivering high quality data and legislative support to existing customers, maintaining a high level of customer service and ensuring a positive customer experience. You will build strong relationships with customers through the understanding of their needs and requirements to support with their packaging data and legislative obligations.

The responsibilities include:

• Maintain and develop relationships with our packaging small producer compliance members, providing proactive support to meet their data submission and compliance obligations.
• Act as the primary point of contact for owned accounts, collaborating with the wider packaging team to ensure accurate and timely submissions.
• Interpret packaging compliance legislation in the context of customer business activities (full training on the regulations will be given) to provide technical, regulatory and data support to existing and prospective small producers.
• Ensure accurate and on-time submissions to the regulator (including verification, audits and follow-ups) and support wider team tasks such as invoicing calculators, webinars and service improvements.
• Drive high-quality service delivery through monitoring of the shared mailbox, maintaining accurate customer records and other quality checks.
• Proactive input into improving the packaging service delivery including customer experience, efficiencies and developing new customer resources.

The perks include:

• Salary £25,400 plus performance related bonus in line with the existing reward framework.
• 25 days holiday + bank holidays + your birthday off + opportunities for sabbaticals.
• Flexible and hybrid working opportunities.
• Support and opportunities for personal and professional development.
• Private medical insurance including dental and optical cover.
• Access to employee benefits platform ‘Perkbox’ and membership to the all-encompassing employee health and well-being programme.
• Other benefits include regular team building events, physical wellbeing allowance, paid volunteering opportunities and many more.

You will be comfortable and confident in building a rapport with customers, communicating over the phone, in person and via email to provide support with their packaging compliance obligations. You will have an appetite for learning, being able to absorb new information quickly and effectively, interpret guidance and apply this to different scenarios. The successful candidate will have a strong ability to prioritise, multi-task and manage time effectively. You will be proficient with Microsoft Office, with a specific focus on Excel, and have a logical and methodical approach with an eye for detail. The role is fast paced and varied, so you should be prepared to think on your feet, and able to prioritise and manage your workload effectively.

To thrive in this role, you will be passionate about excellent customer service and excited to work for a business for good. You must have a strong work ethic, with excellent organisational and administrative skills and the ability to meet internal and external deadlines. You will have a ‘muck in’ approach to teamwork, be flexible and highly resilient to change, and will be committed to growing with the business.

We require all members of staff to work from the office 3 days a week, therefore living within commuting distance to Skipton should be considered when applying.

If you have previous experience working in a customer facing role then even better. A wicked sense of humour is a bonus too!

Beyondly are committed to creating a diverse and inclusive workplace; a place where we can all be ourselves. We positively encourage applications from candidates from all backgrounds, as well as feedback from current or future employees about how we can be more accommodating to your requirements.

If your experience looks a little different from what we’ve highlighted on our job advert and you think you can bring value to the role, get in touch – we’d love to learn more about you!

Role Type: Full-time (Working 37.5 hours per week)

Pay Rate: £25,399 – £25,400 (Annum)